Private Branch Exchange Operator

1.     Answer all calls to console and connect to the requested extension. Make all announcements over public address system, including codes. Dial numbers for physicians, employees, and patients following established policies.

2.     Ensure that all telephone equipment, including pagers, are kept in working order.

3.     Maintain records relating to fire and disaster drills. Maintain various logs, including but not limited to ‘Stat’ pages and media calls.

1. →Dispatch internal and external messages accurately, including urgent notifications, overhead announcements, and communication alerts through the Rave system.
2. →Monitor communication equipment and report malfunctions or service interruptions.
3. →Receive daily on-call schedules for physicians, clinical departments, and specialty services.
4. →Verify accuracy of submitted schedules and follow up with departments as needed to resolve discrepancies.
5. →Update and distribute the daily on-call schedule sheet in accordance with facility protocols.
6. →Maintain real-time updates when scheduling changes occur, ensuring staff have immediate access to current information.
7. →Follow established procedures for emergency codes, disaster communication, and escalation protocols.
8. →Activate Rave alerts or other mass notification systems as directed.
9. →Assist with communication support during drills, emergencies, and downtime events.
10. →Document all significant communication events in logs or tracking systems.
11. →Support workflow efficiency through continuous communication with clinical and administrative teams.
12. →Participate in training, competency assessments, and quality improvement initiatives.

16.  Provide good customer service to promote patient experience.

Other duties as assigned.

 

Required:

·       High school diploma or GED.

      Preferred:

·       Previous PBX, telecommunications, or call center experience; healthcare environment experience a plus.