Revenue Cycle Training Specialist

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  Provides comprehensive Cerner Millennium and Experian application training, including process/workflow training for designated operational areas

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  Identifies recurring end-user challenges and creates clear, effective learning resources—such as job aids, user guides, workshops, e-learning, and curricula—to address knowledge gaps.

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  Serves as a liaison to all supporting departments to ensure consistent system use, standardized workflows, and alignment of training materials across the organization. 

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  Partners with department leaders to identify, train, and support Super Users; collaborates with them to validate new workflows and identify process improvement opportunities.

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  Delivers coaching, feedback, and performance improvement strategies to underperforming staff, ensuring access to necessary policies and training resources 

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  Conducts needs assessments with internal stakeholders, evaluates training gaps, and recommends effective learning and development solutions; coordinates with departments on training requirements, delivery methods, and scheduling. 

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   Manages course logistics, including scheduling, class enrollments, course completions, and evaluations, and grading classes within LMS systems.

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  Monitors and anticipates training trends to inform curriculum updates and continuous program improvement.

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   Implements consistent instructional methods, training materials, and learning solutions to support organizational goals, enhance efficiency, and strengthen employee knowledge, skills, and performance. 

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  Performs other related duties as required.

   

Position/Subsidiary Specific

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    Creates, writes, edits, and updates learning materials such as job aids, SOPs, guides, learning scripts, and other documentation to ensure clarity, usability, and alignment with L&D standards.

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        Ensures all training materials are accurate, high‑quality, stylistically consistent, and aligned with organizational branding and learning standards.

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        Establishes and maintains documentation standards to support version control, consistency, and overall quality of learning content.

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        Collaborate with subject matter experts (SMEs) to translate complex workflows and system processes into clear, user-friendly training materials.

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       Oversee formatting, layout, and quality standards for all published documents to ensure professional presentation and ease of use.

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      Develops multimedia learning content—including scripts for guides, SOPs, and instructional videos—and edits materials for clarity, accuracy, and instructional effectiveness.

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     Manages and maintains learning content libraries, ensuring materials remain accurate, timely, accessible, and continually improved.

Qualifications:
Required:

•    Bachelor’s Degree in Healthcare Administration, Business Administration, Education, Organizational Development, Instructional Design, Communications, Organizational Development, Human Resources, or a related field    
•    One year of experience in writing, editing, and content development for professional audiences.
•    One year of training, revenue cycle, and/or project management experience. 
•    One year of experience in the delivery of virtual training (Microsoft Teams) and instructor-led training.