OSFA Program Specialist (ADMINISTRATIVE OFFICER II)

Introduction

The Maryland Higher Education Commission is seeking a highly motivated, energetic and experienced individual to work in their busy Office of Student Financial Assistance.\r\n\r\n\r\n****Open to current Maryland Higher Education Commission employees only****\r\n

GRADE

14\r\n

LOCATION OF POSITION

217 E. Redwood Street\r\nSuite 2100\r\nBaltimore, MD 21202\r\n

POSITION DUTIES

The Maryland Higher Education Commission (MHEC) has two main purposes: (1) Academic planning and policy analysis and (2) financial assistance. The Office of Student Financial Assistance (OSFA) is responsible for all State student financial aid programs. administering over $100 million in grants and scholarships in Maryland. Financial aid programs include need-based grants which arc awarded on the basis of the student's ability to pay; merit-based scholarships given to students with special talents: career-based scholarships for students entering certain workforce programs: awards to unique populations, such as military veterans: and legislative scholarships. The Administrative Officer II supports the mission of the Maryland Higher Education Commission by assisting in providing advanced administrative as well as program and operational oversight within the Office of Student Financial Assistance. This position serves under the Program Manager within a specified unit within the Office of Student Financial Assistance (OSFA). The position provides advanced administrative, operational, and analytical support and assists in managing a portfolio ranging from 3-8 state financial aid programs; including grants, scholarships, and legislatively mandated awards.�(1)\r\nThe selected\r\ncandidate will be responsible for the following activities:\r\n\r\n\r\n•\r\nAssist the Program Manager in coordinating multiple state financial aid programs, ensuring all activities are completed accurately and on schedule.�\r\n�•\r\nSupport unit\r\noperations by providing staff\r\nguidance, training, workflow coordination, and contributing to process\r\nimprovements.�\r\n�•\r\nDevelop and maintain\r\nprogram documentation.\r\nprocedures. and materials to support\r\nefficient and compliant program\r\nadministration.�\r\n�•\r\nCollect, analyze,\r\nand reconcile program data, and contribute to\r\nreports, summaries, and internal or external\r\ncommunications.�\r\n�•\r\nServe as a key point of contact for stakeholders. providing\r\ncustomer service. responding to inquiries, and participating\r\nin outreach and informational activities.\r\n\r\n

MINIMUM QUALIFICATIONS

Education:���Graduation from an accredited high school or possession of a high school equivalency certificate. \r\nExperience: Two years of administrative staff or professional work. \r\nNotes:\r\n1. Candidates may substitute 30�credit hours from an accredited college or university for�one�year of the required experience.\r\n2. Candidates may substitute the possession of a Bachelor's degree�from a college or university for the required experience.\r\n3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included�regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required�experience. \r\n

DESIRED OR PREFERRED QUALIFICATIONS

The successful candidate will possess:\r\n\r\n\r\n\r\n\r\n Experience in program administration, higher education, or public administration.�\r\n Financial aid experience.�\r\n Excellent customer service skills.\r\n Experience coordinating complex processes with deadlines and working collaboratively as part of a team.\r\n\r\n\r\n\r\n\r\n

LIMITATIONS ON SELECTION

*****Open to current\r\nMaryland Higher Education Commission employees only*****\r\n

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.\r\n

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.�We will not consider information submitted after this date.�Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the�eligible (employment) list for at least one year.\r\n

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.�It is important that you provide complete and accurate information on your application.�Please report all experience and education that is related to this position.\r\n

BENEFITS

STATE OF MARYLAND BENEFITS\r\n

FURTHER INSTRUCTIONS

Online applications are highly recommended. However, if you are unable to apply online,�the paper application and supplemental questionnaire may be submitted to:�Department of Budget and Management, Recruitment and�Examination Division, 301 W. Preston St., Baltimore, MD 21201.�Paper application materials must be received in our office�by the�closing date for the recruitment. No postmarks will be accepted.\r\nFor questions regarding this recruitment, please contact the�DBM Recruitment and�Examination Division at Application.Help@maryland.gov�or 410-767-4850,�MD TTY Relay Service 1-800-735-2258.\r\nWe thank our Veterans for their service to our country.\r\nPeople with disabilities and bilingual candidates are encouraged to apply.\r\nAs an equal opportunity employer, Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.\r\n