Vendor Management Specialist (IT FUNCTIONAL ANALYST II)

Introduction

\r\n�\r\nWhen you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.\r\n\r\n�\r\nWe aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.�\r\n\r\n\r\nThis is a full-time contractual position.\r\n

GRADE

18\r\n

LOCATION OF POSITION

Maryland Department of Human Services\r\nOffice of Technology for�Human Services\r\n1100 Eastern Blvd\r\nEssex, MD 21221\r\n

Main Purpose of Job

The primary purpose of this position is to provide comprehensive oversight and management of contracts. This includes monitoring vendor performance against Service Level Agreements (SLAs), ensuring compliance with the terms of their contract, Code of Maryland\r\nRegulations (COMAR), and serving as the primary liaison between the Department and external service providers to ensure the timely delivery of quality services.�\r\n

POSITION DUTIES

\r\n Develop and implement monitoring plans for�assigned contracts to ensure all deliverables are met according to the Scope of Work (SOW).\r\n Maintain the official contract file in accordance with�Maryland Department of General Services (DGS) or DoIT standards and OTHS’s SOPs.\r\n Review and approve vendor invoices, ensuring all�charges are accurate, documented, and aligned with the contract’s pricing schedule.\r\n Establish and track Key Performance Indicators�(KPIs) and SLAs to measure vendor success.\r\n\r\n

MINIMUM QUALIFICATIONS

Experience: Two years of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe computers or large client server platforms. \r\nNotes: \r\n1. Candidates may substitute the possession of an Bachelor’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and one year of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms for the required experience. \r\n2. Candidates may substitute the possession of an Associate’s degree from an accredited college or university in Accounting, Finance, Business Administration, Public Administration, Human Resources Management, Information Technology or other related field with specific coursework in the structure and use of automated information systems and one year and six months of experience providing problem analysis and ongoing user support, coordinating system development and implementation, and training users on the functionality of applications for agency or statewide systems housed on mainframe or large client server platforms for the required experience. \r\n3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in the Cyber and Information Systems classifications or Cyber and Information specialty codes in the Information Technology field of work on a year-for-year basis for the required experience. \r\n

DESIRED OR PREFERRED QUALIFICATIONS

\r\n \r\n One year of experience in vendor management, including\r\n contract oversight, monitoring service level agreements, and invoice\r\n reconciliation.\r\n \r\n \r\n One year of experience in vendor management, specifically\r\n dealing with contracts, service level agreements (SLAs), and invoice\r\n reconciliation.\r\n \r\n \r\n One year of experience in procurement or vendor relations,\r\n in an IT setting.\r\n \r\n \r\n One year of experience preparing and overseeing a fiscal or non-fiscal budget.�\r\n \r\n \r\n One year of experience using ADPICS or a similar financial accounting system to track accounting results for procurements.�\r\n \r\n\r\n

SELECTION PROCESS

\r\n\r\nPlease make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.� We will not consider information submitted after this date.� Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies.\r\n\r\n\r\n

BENEFITS

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.\r\nLeave may be granted to a contractual employee at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.\r\n

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, Attn: Mario West, 25 S. Charles Street 1115-J, Baltimore, Maryland 21201.\r\n\r\n\r\nAll mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.\r\n\r\n\r\nIf additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to mario.west2@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.�\r\n\r\n\r\nIf you have any questions concerning this recruitment process for this position, please contact 410-767-6081.��\r\n\r\n\r\nTTY Users: call via Maryland Relay.\r\n\r\n\r\nIf you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.�\r\n\r\n\r\nAs an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.\r\n