Player Development Coordinator - Maryland

The Player Development Coordinator plays a vital role in supporting the success of Live! Casino & Hotel’s VIP guest experience and player development initiatives. As a key partner to the Vice President of Player Development, you provide high‑level administrative and operational support that helps drive engagement, loyalty, and revenue growth among our valued guests. Your ability to manage multiple priorities, maintain organization, and handle sensitive information with discretion ensures seamless coordination across a wide range of activities. From supporting guest arrangements to assisting with events and reporting, you help create exceptional experiences that strengthen relationships with our high‑value players. Through strong communication, attention to detail, and a service‑focused mindset, you contribute to delivering personalized, memorable interactions that reflect the Live! brand. Your work supports the overall success of player development strategies, helping position Live! Casino & Hotel as a premier destination for VIP gaming and entertainment.

• Promptly answer telephone calls with appropriate greeting with a friendly and sincere welcome using a positive and clear speaking voice.
• Portray positive body language as guests are entering high limit areas on the gaming floor.
• Routinely pull and review with VP of PD reporting from HMS, Dynamics CRM 365, Monday.com, Accounting Checkbook and other Casino Marketing
• Provide administrative support to VP of PD; assist with the booking and processing of guest accommodations, hotel reservations, tier benefits and travel arrangements.
• Answer inquiries, offers suggestions, and provides literature pertaining to gaming machines, tables, outlets, and Live! Rewards benefits.
• Participate in the operations of RM Events, offsite and onsite.
• Provide an unsurpassed level of service to our V.I.P players.
• Communicate all service suggestions to the required Casino host, Security, Beverage, or Gaming employee department.
• Responsible for keeping the suite arrivals, telemarketing, special event and ticketing lists updated
• Organizes CPlayer Development Marketing materials in an efficient manner paying attention to detail
• Attend department meetings as needed.
• Performs all related duties as assigned by the Vice President of Player Development
• Other duties as assigned.

• Multi-tasking.
• Well-developed inter-personal skills.
• High level of accuracy and attention to detail
• Clear and effective written and oral communication. 
• Demonstrated ability to plan, organize, and complete work logically and independently.
• Excellent analytical, problem solving, critical thinking and decision-making skills.
• Ability to perform the manipulation of numbers and basic math calculations.
• Public speaking and presentation skills.
• Ability to perceive quality of work, read material, and review documents. 
  • Express ideas or make recommendations regarding observations.
• Receive and interpret instructions and hear inquiries from guests, clients, or staff.
• Working knowledge of Word, Excel, Power Point, Outlook, Loyalty and HMS.

• Ability to:
  • Stand for extended periods of time.
  • Reach for specific objects at short distances in local working area.
  • Sit 60% of the time.
  • Occasionally lift 50 lbs.
• Use of stairs and elevators.

• High School Diploma or General Education Degree required.
• College degree in a related field is preferred.
  • Adminstrative, Business Management, Hospitality, Marketing etc.
• Minimum two (2) years of experience in related function.
  • Hospitality, touring or travel agency experience is preferred.
• Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Control Agency.

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.