Registration Clerk 1

Description

About MDI Hospital

MDI Hospital and Birch Bay Retirement Village provide equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

1. High School or equivalent with demonstrated clerical skills, including good spelling, numerical accuracy, good communication skills and pleasant manner. Willing to train in an entry-level position.
2. Computer literacy and medical terminology.

1. Proven ability and experience managing multiple work events in a high volume communication environment.
2. Excellent communications skills to include conflict management, tact, persuasion and problem solving skills. Demonstrates commitment to Patient Services and performs duties to promote quality patient care and customer satisfaction while promoting safety and cost efficiency.
3. Ability to work any and all shifts that position supports; days nights, weekends and holidays.

1. Emotional maturity with excellent customer services skills. Strong ability to capture details and data enter with high level of accuracy.

1. Prefer prior healthcare experience (Medical Office or Hospital settings).
2. Experience working in customer service (Face to Face exchanges with customers).
3. Financial service experience from the point of care perspective.

1. Ability to sit for extended periods of time in an office setting.
2. Mid to light lifting of various office equipment and supplies up to 50 lbs.
3. Extensive telephone answering and forwarding calls as well as paging while working on PC and/or registering patients face-to-face. This will require the ability to reach and move upper body in various directions throughout shift to perform all face-to-face and telephone encounters.
4. Ability to keyboard for entire shift.
5. Ability to continuously move out of seat to obtain paperwork from printers, send or receive faxes and deliver papers to Lab Window and ED.
6. Walking to various departments or offices as needed to hand off materials etc. (Daily or as needed for all physical demands).

1. Extensive communications with various levels of personnel and customer base.
2. Able to work in emergency situations and sometimes stressful environment.
3. Possible exposure to air borne diseases such as TB and participation in the Respiratory Protection Program is required.
4. Possible exposure to blood and body fluids.