Branch Support Specialist

• Serve as the primary point of contact for branch staff regarding procedural questions related to deposit accounts, including teller transactions and new account opening.
• Provide timely and accurate guidance on policies, procedures, and regulatory requirements.
• Support branch teams in resolving complex customer scenarios and operational challenges.
• Review and provide approvals for legal documentation, account exceptions, and policy deviations within established authority limits.
• Ensure all decisions align with internal policies, compliance standards, and risk management practices.
• Act as a liaison between branch staff and internal partners to ensure timely and accurate issue resolution.
• Coordinate across departments to clarify policies, systems functionality, and regulatory requirements impacting branch operations.
• Escalate higher risk or complex issues as needed.​

• High School or GED required.
• Required 3 years of banking or retail operations experience.
• Branch Management experience a plus.
• Advanced knowledge of Retail branch operations and banking regulations in related functional area.
• Must be fully cross trained in applicable operations processes. Including teller functions, deposit account maintenance, and deposit account opening procedures.
• Preferred minimum 5 or more years of experience in Retail branch banking or deposit operations of a financial institution.
• Advanced knowledge of the Retail job functions and practical applications to complex problems and situations ordinarily encountered.
• Advanced knowledge of Retail policies and procedures and banking regulations.
• Able to help train others and answer questions about complex situations.
• Excellent problem solving, decision making and risk assessment skills.
• Able to manage multiple priorities to completion in a fast paced environment.
• Strong communication skills with a customer-service mindset.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
• The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.
• The noise level in the work environment is usually moderate.

Pay Range: $29.00 - $40.00 hourly

AIP Bonus up to 5%

Our comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.
Benefits package includes[1]:

• Medical, prescription, dental, and vision coverage for employees and their eligible family members

• Employer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits

• Health Savings Account with employer contribution

• Healthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit

• 401(k) and Roth 401(k) with company contribution

• 529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program

• Supplemental Health plans, Voluntary Legal and Identity Theft Services

• 11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year

• Free personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)

Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.

[1] The benefits listed in this job posting reflect the Bank’s most reasonable and genuinely expected benefits offered for this position.