IT Systems Administrator

Medely is a high-growth series-C technology start-up reimagining the future of healthcare work by providing an on-demand marketplace and workforce management tools. With the support of top-tier investors, Medely has quickly become a go-to platform for healthcare professionals to instantly access high-paying jobs with the freedom and flexibility to work when and where they want. 

As a fully remote team of sharp, collaborative, and entrepreneurial individuals, we are dedicated to redefining the way healthcare workers and facilities work together to provide for patients. We are looking for passionate and skilled professionals to join our team and help us take on tough challenges in this fast-expanding healthcare industry segment.  

Join us in our mission to transform the healthcare staffing industry and improve patient lives!

Medely's IT team is small, high-leverage, and remote-first. We support a distributed workforce on a modern SaaS stack including, but not limited to, Okta, Google Workspace, Slack, Zoom and Zoom Phone, Notion, our ticketing platform (Medely Help), Iru MDM, Rippling, Ashby, Torii, and dozens of business apps. Day-to-day support volume is modest and well-documented; most of this role's time goes to building, securing, and automating the systems underneath.

This role is a hybrid: part hands-on IT generalist (the occasional password/MFA reset, break/fix, or machine swap, plus the employee lifecycle), part IT Systems Administrator (owner of identity, device, and SaaS architecture), and part automation architect (the person who turns repeated work into workflows, APIs, and safe AI-assisted processes), all with a security-first mindset.

You'll be the engineer who makes access control automatic, auditable, and least-privilege by default, and who makes IT's operational data clean enough to measure, report on, and automate against.

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  Fully onboarded on Okta, Iru, the ticketing platform, n8n, and Notion admin; owns a defined set of IT Roadmap workstreams with weekly deadlines met

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  Delivers a provisioning gap report: every app's SSO / SCIM / provisioning source / shared-account status, with a remediation plan

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  Ships at least 2–3 production automations that measurably remove manual ticket work (e.g., top app access requests)

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  Completes a Torii shadow-IT review: every discovered app is triaged, has an owner, and is either sanctioned under Okta or retired

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  Audits Zoom and Zoom Phone: license and number inventory, call queue and routing map, E911 addresses, and recording settings, with fixes for any gaps

• Okta is the provisioning source for all eligible apps; Rippling-provisioned gaps closed

• Access requests for top apps are self-service with policy-based approvals and auto-provisioning

• Onboarding/offboarding is triggered, timed, and audited end to end

• Ticket deflection and time-to-resolve trend in the right direction, with a monthly ticket insights report

• Quarterly access reviews are automated and audit-ready

• Device compliance and device trust coverage near 100% across macOS and Windows

• IT operational data (SaaS, access, assets, tickets) is trusted and powers dashboards and AI-assisted workflows

• 4+ years in IT operations / systems administration / IT engineering in a SaaS-first, remote company

• Deep, hands-on Okta administration: SSO (SAML/OIDC), SCIM, group rules, attribute mapping, authentication policies, Device Trust, and Okta Workflows

• Hands-on MDM for both macOS and Windows (Iru/Kandji, Jamf, and/or Intune), including ABM/ADE, Autopilot, compliance policies, and app deployment

• Genuinely comfortable supporting both macOS and Windows. Our environment is about 85/15 Mac to Windows, so you need to be just as effective troubleshooting, hardening, and deploying on Windows as on Mac

• • Okta Certified Professional

  • Okta Certified Administrator (Okta Certified Consultant / Workflows a plus)

  • Notion certification (Notion Admin / Notion Essentials or equivalent)

• Apple Certified Support Professional / Apple Deployment and Management

• Microsoft Endpoint Administrator (MD-102) or equivalent Intune certification

• Jamf or Kandji/Iru certification

• Google Workspace Administrator certification

• Zoom Phone or Zoom Workplace admin training/certification

• Security fundamentals (CompTIA Security+, or similar)