Engagement Manager

We have been quietly building the foundational layers of our Physical AI Scientist platform:
🤖 Physical AI that can operate scientific instruments with human-level dexterity.
🧪 Scientific AI that can analyze results, reason about next steps, and close the loop autonomously.

This is an incredibly ambitious mission, but we believe that a team of ambitious people with high ownership can accomplish incredible things.

• We’re a team of passionate, mission-driven engineers from companies like Tesla, Amazon, SpaceX, and Neuralink. We’re collaborative and love moving fast, both with our product and on team trips skiing or go-karting!

• As a team, we love nerding out about engineering and robotics — plus other topics like race cars or cooking. We like learning new things and then sharing our new knowledge with each other.

• Our team is opinionated and straightforward. We don’t mind intense discussions about design tradeoffs. If we have arguments or miscommunication, we resolve conflicts quickly and empathetically.

• Own the customer relationship from pre-sale through post-sale, deployment, & expansion

• Embed with customer teams to assess key pain points, understand scientific workflows, & identify critical requirements

• Translate business objectives into a clear roadmap for deployment at our customers, mapping out milestones, dependencies, and success criteria

• Dynamically move between high-level strategy and execution-level detail to plan and understand how day-to-day engineering activities map to overall goals, make complex technical trade-offs, and proactively forecast roadblocks

• Operate with extreme ownership and set the pace for the team to ensure we ship on time

• Design, track, and optimize customer success metrics to build the business case

• Build deep relationships with executive sponsors and act as a strategic thought partner on their science and AI strategy

• Develop scalable playbooks for customer engagement and integrate feedback into product development efforts

• Technical background in Bioengineering / Biological Engineering / Chemical Engineering / Computational Biology / Biological Sciences / related field

• 3+ years customer-facing experience in management or strategy consulting, BD in biopharma / biotech, technical deployments, or other strategic roles

• 3+ years of experience working in a biological research lab, across academia or industry, and technical fluency of scientific wet lab workflows

• A deep interest in the life sciences and a demonstrated eagerness to learn quickly

• Track record of successfully leading complex, high-stakes customer engagements that relied on fast decision-making and tight coordination internally and externally

• Experience thriving in cross-functional collaboration, effectively working with teams across Engineering, Product, & Sales

• Customer obsession and a passion for deeply understanding user needs and delivering impactful solutions

• A bias for action, solving immediate customer challenges while also focusing on scalable, repeatable processes

• Strong communicator with executive presence & relationship-building capability,

• Exceptional ability to translate complex technical concepts into clear business value

• Excel in ambiguous environments where there is minimal structure and no playbook

• Low-ego, high agency, team-first, and first-principles mindset

• Past experience working at early-stage, high-growth startups.

• Past experience working with robotics, hardware, or software engineers.

This position is 100% in-person, you must be able to come on-site to our San Francisco office. We offer relocation benefits for applicants who need to relocate. Travel is required, up to 25-50%.