Manager, Retention & Lifecycle Marketing

United States·AustinRegular Full-Timemid

OtherLifecycle Marketing

4 views0 saves0 applied

Apply Now

Quick Summary

Overview

Meds.com is a rapidly growing consumer technology firm operating a suite of healthcare businesses, including our flagship brands BlueChew & MOD.

Technical Tools

OtherLifecycle Marketing

Meds.com is a rapidly growing consumer technology firm operating a suite of healthcare businesses, including our flagship brands BlueChew & MOD. Our mission is to better patients' lives through innovative healthcare solutions. With a team of 300 professionals across various specialties, we've built scalable pharmacy, telemedicine, and e-commerce platforms using cutting-edge technology. As we continue our accelerated growth trajectory, we're launching new products to expand our patient base and accelerate growth. Join us in tackling exciting challenges at the intersection of healthcare and technology.

Build the customer journey that drives long-term growth:

We're building one of the fastest-growing direct-to-consumer healthcare brands in the country, and we're looking for someone to own one of the most important growth levers in the business: customer retention. Our customers don't stop interacting with us after their first purchase. Every message, every renewal, every product recommendation, and every touchpoint is an opportunity to build trust, increase lifetime value, and create an exceptional customer experience.

As our Manager, Retention & Lifecycle Marketing, you’ll own the strategy and execution behind the customer journey from first purchase through long-term loyalty. You’ll combine customer insights, compelling creative, experimentation, personalization, and automation to deliver the right message to the right customer at the right time.

This is a high cross-functional role that sits within the Creative Strategy team. You’ll partner closely with Growth Marketinbg, Creative, Product, Customer Experience, Analytics, and Engineering to build best-in-class lifecycle programs that strengthen customer relationships while driving measurable business growth.

Join our team in Austin, TX or Chicago, IL - we're looking for someone who truly values and enjoys working in the office, not just tolerates it.

Requirements

~1 min read

4+ years of experience in lifecycle marketing, retention marketing, CRM, email marketing, or

customer marketing.

Experience managing lifecycle programs for a subscription, DTC, e-commerce, consumer technology, or digital healthcare company.

Strong understanding of customer segmentation, personalization, lifecycle strategy, and marketing automation.

Experience building and optimizing automated customer journeys.

Strong analytical skills with the ability to translate customer insights into actionable marketing strategies.

Excellent project management and cross-functional collaboration skills.

Exceptional written communication skills and an understanding of conversion-focused messaging.

Comfortable managing multiple initiatives in a fast-paced, high-growth environment.

What We Offer

~1 min read

✓We're building a culture that values ownership, curiosity, experimentation, and measurable impact.

✓You'll work alongside ambitious marketers, creatives, strategists, and operators who care deeply about building experiences that customers genuinely value.

✓You'll have the opportunity to shape every stage of the customer journey, influence millions of customer interactions, and help define the future of one of the fastest-growing consumer healthcare brands in America.

✓If you're excited about building world-class lifecycle marketing, creating meaningful customer experiences, and driving long-term business growth through creativity and strategy, we'd love to meet you.

✓100% company-paid Medical, Dental, and Vision premium coverage for employees, plus.

✓Short-Term Disability and Life Insurance

✓401(k) with company match

✓Complimentary daily lunch provided on-site