061540 - Assoc HR Shared Services Spec.

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

• →Provide centralized HR administration and operational support across a variety of HR programs and processes, with a primary focus on employee benefits, and HR Operations.
• →Administer and support employee benefits programs and recurring operational processes, ensuring accurate and timely execution in accordance with established policies, procedures, and local requirements.
• →Process and validate benefits and HR-related transactions, employee reimbursements, allowances, and other inputs that may impact employee payments and experience.
• →Serve as a point of support for employees and managers, providing guidance and resolving inquiries by applying established processes, policies, and service standards.
• →Coordinate with internal HR teams, payroll, finance, and other cross-functional stakeholders to ensure effective end-to-end execution of assigned processes and timely resolution of operational issues.
• →Partner with external vendors, where applicable, to support benefits administration, exchange required information, resolve issues, and follow up on service delivery.
• →Monitor assigned cases, transactions, and recurring activities against established timelines and service levels, proactively identifying items requiring follow-up or escalation.
• →Support benefits implementations, system enhancements, process transitions, and other regional initiatives, including requirements gathering, validations, testing, documentation, and operational readiness activities.
• →Support compensation-related operational activities and escalation cases in coordination with the appropriate teams.
• →Perform operational controls and validations to help ensure process accuracy, data integrity, and compliance with established policies and requirements.
• →Support audit activities by preparing, reviewing, and validating required documentation and process information.
• →Participate in continuous improvement and standardization initiatives, including process simplification, workflow optimization, automation, self-service, and system improvements.
• →Develop and maintain process documentation, work instructions, and other operational materials to support process consistency and knowledge continuity.

• 1 year of experience in HR Program Administration
• 1 year of experience in HR Policies
• 1 year of experience in Human Resources Information Systems
• Data Analysis
• Fluent English level
• Knowledge Management
• Problem Solving
• Detail Oriented
• Cross-Functional Collaboration
• Customer Service
• Process Improvement
  

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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