Associate Credit Services Representative

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

• →Support collection activities for assigned customer accounts
• →Coordinate and monitor external collection agencies to ensure timely collection actions
• →Follow up with collection partners on recovery progress, disputes, and action plans
• →Review overdue accounts and support escalation of high-risk customers
• →Maintain accurate records of collection activities, agency updates, and customer communications 
• →Collaborate with internal stakeholders to resolve outstanding balances and collection issues 
• →Prepare collection performance reports, aging analysis, and recovery updates 
• →Ensure compliance with company policies, documentation requirements, and audit standards.

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related discipline
• Up to 5 years of experience in collections, accounts receivable, customer service, or finance operations, with interpersonal skills and significant diplomacy, ideally gained in debt collection or customer service within an international organization
• Fluent in English, both written and verbal
• Proficiency in Microsoft Excel, SAP, and Microsoft Office applications, including the ability to analyze data and work with dashboards and performance reports 
• Strong analytical, organizational, and problem-solving skills
• Strong communication and stakeholder management skills
• Previous experience working with collection agencies, SAP, or other ERP (Enterprise Resource Planning) systems would be an advantage. Knowledge of collection processes and recovery management is also desirable.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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