Associate Customer Specialist

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

·        Receive and process requests to create contract records

·        Partner with Legal on the creation and administration of Canadian Healthcare Professional consulting agreements and related contracts

·        Process invoices, payment requests, and other billing requirements

·        Perform audits and reviews of incoming requests and supporting documentation

·        Coordinate with Compliance, Finance, Marketing, Legal, Accounts Payable, Vendor Master, and Training & Education teams to ensure timely execution of requests

·        Communicate with internal stakeholders and Canadian Healthcare Professionals via email, phone, and business systems

·        Maintain departmental policies, procedures, and documentation

·        Gather, track, verify, and manage information from multiple sources to support operational activities

·        Support process improvements and workflow enhancements

·        Participate in special projects and business initiatives as assigned

·        Bachelor’s degree

·        1 to 3 years of relevant professional experience

·        Minimum of 1 year of experience supporting contracts, contract administration, contract processing, or contract-related activities

·        Experience working with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint

·        Ability to manage multiple tasks and priorities while maintaining a high level of accuracy and attention to detail

·        Strong organizational and stakeholder management skills

·        Fluent English communication skills, both written and verbal

·        Experience supporting Healthcare Professional (HCP) engagements or customer-facing healthcare operations

·        Experience in contract administration, payment processing, invoice management, or compliance-related activities

·        Experience working in the medical device, healthcare, pharmaceutical, or other regulated industries

·        Reporting, analytics, or data management experience

·        Experience supporting cross-functional projects or process improvement initiatives

·        Familiarity with SAP or other enterprise systems

·        Customer service experience supporting internal or external stakeholders.

·        French language proficiency

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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