Associate Remote Technical Service Specialist (Electrophysiology Technologies)

• Monday through Friday, 7 am - 4pm, for 3-6 months, remote with

• Training classes are 100% onsite at Mounds View

• 8 hour shifts from Monday through Friday, between the hours of 7 am and 4pm CST

• Occasional on-call shifts, 

• Schedules rotate and the schedule is set for 3 months at a time. 

• 5 days remote, but access to campus is necessary on short notice

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  Resolves technical problems that originate by telephone in a call center/help desk environment.

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  Uses expertise in customer service and technical knowledge gained from previous experience to resolve issues surrounding the installation, usage, and training of customers on software and/or hardware products.

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  May work with technical, sales, customer service or marketing staff to resolve recurring problems and issues with products.

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  Provides technical support to users for either PC, server or mainframe applications and hardware.

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  Answers questions regarding system procedures, on-line transactions, systems status and downtime procedures.

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  Interacts with network services, software systems engineering and/or applications development in order to restore service and/or identify problems.

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  Maintains a troubleshooting tracking log ensuring timely resolution of problems.

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  Recommend systems modifications in order to reduce user problems.

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  Participates on project and process teams to provide the business with technical and clinical insight, ensuring that Service’s interests are well represented.

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  Assists with creation of Service Support Plans for new product development to increase serviceability of new and existing products/systems.

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  Assists with other Educational, Service, Marketing, and Business support as needed.

• High School Diploma (or equivalent) AND 4+ years experience OR

• Associate’s Degree AND 2+ years experience OR

• Bachelor’s Degree

• BS / BA in a technical, scientific, or medical related field.

• 2+ years of work experience in a clinical/technical setting.

• Technical or related experience in medical devices, MedTech, healthcare, life sciences or relevant industries.

• Experience in networked computer environments and operating systems (DOS, UNIX preferred).

• Solid aptitude for using PC/Desktop support

• Prior technical service, support and training experience.

• Experience in conflict management

• Willingness to troubleshoot collaboratively in a team environment

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

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Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. 

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If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. 

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The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.