(Associate) Remote Technical Services Specialist Neuromodulation – Pelvic Health

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

• →Provide world class technical support to our customers.
• →Serve as a technical liaison between our stakeholders and the strategic operating unit in the USA.
• →Has in-depth knowledge of all relevant products.
• →On-call availability between 7AM-7PM (availability rotates between colleagues).
• →Performs technical activities requiring considerable judgement and may have ownership of projects.
• →Responsible for ensuring all documentation/system entries are fully complete.
• →Provide training to internal and external customers.
• →Connects easily with the stakeholders and is customer focused.

• Bachelor’s or master’s degree in (biomedical/electrical/mechanical) engineering, or health related degree with demonstrated technical skills.
• Fluency in English and Dutch is a must. Fluency in another European language (French, Spanish, Italian or German) is a distinct advantage.
• Strong analytical and problem-solving skills that are balanced with speed and effectiveness.

• In-depth experience with medical devices.
• Understanding of OR environment and workflows.
• Experience with Service Now / Sales Force.
• Experience with analyzing technical issues and processes for continuous improvement.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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