Customer Care Representative with Dutch language

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

• →Manage all incoming calls and incoming emails to Customer Care shared mailboxes. Furthermore, you are responsible for issue coordination and resolution, identifying business opportunities and/or service improvements
• →Demonstrate proactive communication skills, and you follow up with our customers in a highly customer-focused manner
• →Provide a professional level of support to our customers, the back office, and our field sales staff by processing a broad knowledge of Medtronic products, processes, tools and policies
• →Understand how our Operating Models/healthcare impacts Customer Care and work with BU on new initiatives
• →Coordinate and implement changes from OTC strategies
• →Drive continuous Improvement, while sustaining standardization
• →Work close with the Business and follow the processes, you will alert with early detection of process/systems failures that affect customers, providing corrective actions required and suggesting solutions.

• Excellent spoken & written Dutch and English, French is a nice-to-have
•  2+ years of experience in a similar role
• Demonstrated facility to build customer relationships and liaisons across the matrix network
• Team player
• System minded: MS package / SAP (R/3, FSCM, BW) / GSR / Vendavo / CRM.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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