Depot Engineer

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

Medium & Small Medical Device Inspection and Repair Management

• →Inspect incoming Medtronic small medical devices
• →Determine repair requirements based on inspection results and take follow-up actions
• →Manage overall repair progress and maintain service records
• →Review and document repair completion results

Overseas Repair Follow-up

• →Manage repair requests and progress with overseas service centers
• →Follow up on repair intake, quotations, lead times, and completion schedules
• →Confirm root causes and request appropriate action when delays or issues arise
• →Manage documentation and communication related to overseas repairs

Domestic Customer Communication

• →Respond to customer inquiries and provide updates on service progress
• →Communicate repair intake and completion results
• →Understand customer requests and relay them internally
• →Handle service-related issues with appropriate communication

Communication with Overseas Service Centers

• →Communicate with overseas service centers via email and, when needed, phone
• →Share repair requests, product conditions, and required documentation
• →Confirm service progress and respond to related follow-up items
• →Conduct basic English communication to support collaboration

Internal Collaboration and Operational Support

• →Work closely with Sales, Service, Logistics, and Quality teams
• →Coordinate repair and service-related schedules
• →Manage service history and related documentation
• →Support internal sharing and follow-up actions when issues arise

• High School Diploma (or equivalent) AND 4+ years’ experience OR Associate’s Degree AND 2+ years’ experience OR Bachelor’s Degree.
• Experience using Microsoft Office applications and managing service documentation.
• Experience coordinating with customers and cross-functional stakeholders.
• Ability to perform product inspection and support repair-related processes.
• Ability to work onsite in Korea with no travel requirement.

• Experience in medical device service, repair operations, or technical support.
• English communication skills for email correspondence and coordination with overseas service centres.
• Experience working with global service teams, suppliers, or customers.
• Experience using Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), or service management systems.
• Experience maintaining service records, repair tracking, and operational documentation.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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