Dispute Analyst with French

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

Responsibilities may include the following and other duties may be assigned: 

• Resolving different types of disputes (related to pricing, invoicing, delivery, etc.), including the preparation of necessary documents required for the settlement of orders that are incorrectly priced, as well as invoices disputed by customers due to data discrepancies 

• Handling incoming emails - responding to questions in a timely manner and forwarding queries to the appropriate departments 

• Reviewing existing dispute resolution processes and making recommendations to improve efficiency and accuracy, while adhering to company policies 

• Communicating regularly with national and regional contacts for information and/or changes related to the process 

Required Knowledge and Experience: 

• Spoken and written proficiency in English (minimum B2 level) and in French (minimum B1 level) 

• Able to work with under time constraints 

• Minimum of 1 year of relevant experience in Customer Care Operations Departments/ Accounting / Cash Collection 

• Comfortable with M.S. Office - Outlook, Excel 

• Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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