Field Service Engineer III (California) - Electrophysiology Technologies

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  Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of EP Technologies Affera systems.

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  Maintain and submit technical records and documentation as per regulatory requirements.

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  Provide information from experience in the field to colleagues in the office as well as updates to the database.

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  Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.

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  Provide input to Engineering and Manufacturing for upgrades to Affera products.

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  Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.

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  Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.

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  Investigate, analyze, and recognize trends in technical data as it relates to Affera products.

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  Participate in special projects as requested by the US Field Service Manager or designee.

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  Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.

To be considered for this role, please ensure the minimum requirements are evident on your resume.

• High School Diploma or equivalent required.

• 4 years of technical, clinical field service, technical internship or clinical customer support experience.

• Bachelor’s degree in an Engineering discipline

• Ability to apply engineering principles such as electrical, mechanical, thermodynamic and biomedical to troubleshooting without complete technical documentation.

• Ability to troubleshoot problems and technically diagnose medical equipment.  Excellent English writing and verbal communication skills

• Excellent time management skills and detail oriented

• Flexibility to travel frequently including possible international locations.

• Ability to work independently, self-motivated and without direct supervision.

• Extensive direct, face to face customer contact and interaction

• Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services

• Resides between the Bay Area and Sacramento

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

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Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 

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The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns.  Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.