Senior IT Supervisor

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

Responsibilities may include the following and other duties may be assigned.

• Provides leadership for those involved in the development, design, and optimization of one or more information technology and systems functions supporting company business processes and technical information systems platforms.
• Responsibilities include, but are not limited to, analysis, selection and modification of enterprise systems, application software, installation of network hardware/software and database management.
• Provides direction for the effort required to protect the company's data, tools, and information systems.
• Ensures infrastructure architecture standards maximize efficiency and support platform compatibility.
• Usually requires subject matter knowledge of user group for practical application of system characteristics.
• Coordinates delivery of services to user groups and ensures IT service is uninterrupted.
• Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
• Functional Skills: Knowledge of Information Systems, Execution of Business Processes, Operational Planning, IT Service or Process Management, Metric and SLA Monitoring.
• Management Skills: Management of People & Resources, Critical Thinking, Project Management, Collaboration and Productivity Software, Effective Communication.

Autonomy: Supervises team members or subordinate supervisors, providing tactical and / or technical leadership. May perform ongoing operational tasks. Receives assignments in task-oriented terms and delivers results according to established procedures.

Organizational Impact: Plans and establishes goals and objectives for a team, typically within (1) department. Decisions impact project or department schedules, customer satisfaction levels, or allocation of time or material resources. Typically does not have budget or P&L accountability, but may manage day-to-day elements of the budget (eg, overtime for staff).

Innovation and Complexity: Makes improvements to processes, systems or products. Problems and issues faced are difficult and may require understanding of broader set of issues, including multiple job areas or specialties.

Communication and Influence: Communicates with internal and external customers and vendors, across various levels of the organization. Shares and exchanges relevant information to reach solutions, and gaining cooperation of other parties.

Leadership and Talent Management: May be a second level supervisor of employees in the Support career stream, such as production, distribution or technicians. May be a first level supervisor of employees in the Associate or Intermediate level in the Specialist career stream. May be a first level supervisor of employees at level IV and V in the Support career stream. Leads, directs and reviews the work of team members in order to accomplish operational plans and results. Provides primary input to hiring, firing, promotion, performance and rewards decisions for direct reports.

Required Knowledge and Experience: Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution. Requires advanced knowledge of job area obtained through advanced education combined with experience. Requires 3+ years of experience with a High School Diploma or equivalent or an Advanced Degree with a minimum of 1 year of relevant experience.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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