Service Marketing Manager - EMEA

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

The Service business partners with Medtronic Operating Units and healthcare customers to maximize the performance, reliability, and lifecycle value of medical technologies. Through service solutions, commercial programs, and customer engagement strategies, the team supports business growth while helping healthcare providers maintain access to critical technologies and services.

This role is responsible for leading the EMEA Service Marketing strategy, working across Operating Units, regional teams, and global stakeholders to develop service offerings, drive commercial growth, and strengthen market positioning. The position combines strategic marketing, commercial planning, sales enablement, and customer engagement to support revenue growth across the region.

This role is responsible for developing and executing marketing strategies that drive growth across the EMEA Service business. The successful candidate will leverage market insights, customer feedback, and commercial analysis to shape service offerings, support sales effectiveness, and identify opportunities to expand market share. The position works closely with regional and global stakeholders to align business priorities and deliver measurable commercial outcomes.

• →Develop and execute the EMEA Service Marketing strategy aligned with business growth objectives.
• →Define and enhance service offerings to support revenue growth, market expansion, and customer value.
• →Analyse market trends, customer feedback, competitive activity, and industry developments to identify commercial opportunities.
• →Lead service sales enablement initiatives, including training programs, engagement activities, and sales tools.
• →Support digital marketing, communications, branding, conferences, and customer engagement activities across the service business.
• →Partner with Operating Units, regional teams, and global stakeholders to align commercial and marketing priorities.
• →Develop business cases, market assessments, and strategic recommendations to support growth initiatives.
• →Monitor performance metrics and recommend actions to improve commercial effectiveness and market impact.

• Experience in strategic marketing, commercial strategy, product marketing, or business development
• Demonstrated success developing and executing regional or multinational marketing strategies
• Proven ability to influence senior stakeholders and lead cross-functional initiatives
• Strong application of market insights, customer research, and competitive analysis to support business decisions
• Ability to travel as required within the EMEA region

• Background in medical technology, healthcare, life sciences, or service-based businesses
• Knowledge of service marketing, aftermarket services, or service commercialisation strategies
• Track record leading sales enablement programs and commercial training initiatives
• Expertise in digital marketing, customer engagement, and brand development activities
• Understanding of healthcare market dynamics, service contracts, and customer lifecycle management

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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