Surgery Veterinary Client Service Representative

United States·Cincinnatimid

Customer SupportCustomer Service Representative

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Quick Summary

Overview

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation,

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Customer SupportCustomer Service Representative

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more!  We are looking for collaborative and driven people to join our clinical team. 

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates. 

We are looking for: Surgery Client Service Representative

Proposed Work Schedule: Monday-Friday 9a-5:30p

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.

What you’ll do:

Answers emails and calls relating to the surgery department
Client communication on day of surgery
Responsible for call backs/client questions

Who you are:

Ability to remain composed in stressful and emotional situations

Excellent verbal and written communication skills

Excellent client service skills and phone etiquette

Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously

Sense of urgency within a fast-paced environment

Some flexibility with work hours and able to work additional hours when necessary

Critical thinking skills and ability to anticipate needs inter & intra-departmentally

General computer competency required including Microsoft Word and Excel

Previous experience in veterinary setting (preferred)

Perks and Benefits include: 

Strong career growth and personal development opportunities

Comprehensive Health Benefits

Vision and Dental

HSA, FSA and Independent Care Spending

401k with Employer Match

Paid Time Off (PTO)

Shift Differentials and On-call Pay

Uniform Allowance

Employee Pet Discounts and Pet Insurance

Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability

Continuing Education Opportunities and Assistance Program

Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check. 