Veterinary Client Service Representative

Veterinary Eye Institute (VEI) is the leading veterinarian-owned and led network of stand-alone ophthalmology practices. We help our patient receive advanced medical treatments and innovations. We treat things like cataracts, glaucoma, uveitis, ulcers, sudden blindness, and so much more! We are looking for collaborative and driven people to join our clinical team  

We are looking for:   Client Service Representative (CSR)   

The right candidate enjoys working with people and their pets, is caring, friendly, and efficient. Someone who creates a warm and welcoming impression and remains professional and courteous while handling multiple tasks.  
  

We are searching for someone who firmly believes in the quality of care we provide and can communicate this sense of assurance to clients. In addition, understands our services and recommendations and clearly communicate them to clients.  

The ideal applicant can empathize with clients and remain compassionate and well mannered. Remaining calm and collected in the face of emergency situations.     

• Ability to remain composed in stressful and emotional situations   

• Excellent verbal and written communication skills   

• Excellent client service skills and phone etiquette   

• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously   

• Sense of urgency within a fast-paced environment   

• Some flexibility with work hours and able to work additional hours when necessary   

• Critical thinking skills and ability to anticipate needs inter & intra-departmentally   

• Ability to stay on task and work energetically for entire shift, sometimes up to 10 hours per day  

• Eager to learn more about diseases and medication specific to ophthalmology