IT Support Coordinator

As a Level 1 IT Support Specialist at Mejuri you’ll be the first line of help for our employees when they have tech issues. Your job is to keep things running smoothly, fix common problems, and help set up technology for new team members and stores.

• →Serve as an initial point of contact for users in the organization, needing technical support 
• →Help team members with  Level 1 tech issues (computers, email, Wi-Fi, printers, etc.)
• →Respond to IT support tickets and solve issues in a timely manner
• →Set up laptops and other devices for new employees
• →Support with account access problems and password resets
• →Keep track of IT equipment like laptops, monitors, and cables
• →Support basic networking issues (like if the internet goes down)
• →Assist with opening new stores by helping set up internet and equipment
• →Work with other teams when they have small tech needs
• →Learn and follow IT processes to keep things organized
• →Carry and move equipment when needed (like monitors and TVs)
• →Go to nearby store locations to help with tech setups or problems

• Strong Foundation of  IT knowledge acquired through formal experience or Schooling/internships
• A passion for solving problems and helping others
• Familiar with tools like Google Workspace, Office 365, or Slack (even as a user)
• Comfortable using Windows and Mac computers
• Organized and able to follow instructions
• Willing to learn new systems and tools
• Able to lift and move IT equipment when needed
• Reliable and able to show up on-site when require
• We're building an AI-fluent organization. We welcome candidates at all stages of their AI journey — what matters is curiosity, a willingness to learn, and an openness to working alongside AI tools as part of how we do our best work.

• A minimum of four weeks vacation, plus personal days and three religious/cultural observance days.
• A hybrid work model for all corporate roles
• ‘Mejuri Passport’ which allows employees who meet specific criteria to work in other locations for one month per year.
• Comprehensive medical and dental benefits, including mental health coverage, and generous personal and sick days for our full-time employees. We also offer bereavement leave, including miscarriage and stillbirth support.
• Parental leave salary top-up of up to 80%, as well as a personalized return-to-work transition and accommodation plan for full-time employees.
• A generous product discount!

Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success, for us, means living our values relentlessly.

Our values are:

RAISE THE BAR | Stay Curious, Share/Seek Feedback, and Strive for Excellence

CUSTOMER OBSESSED | Get close to the customer and prioritize them in our decisions

EMPOWERED OWNERS | Treat the company like your own, take initiative

FIND A WAY | Seek simple, creative solutions, and act fast

DRIVE RESULTS | Be clear on your goals and be relentless in achieving them

TEAM FIRST | Value team success over personal ego

Accommodation / Accessibility:

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.