Food Quality Assurance Manager

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, biotechnology, and medical device safety and efficacy guidelines. With offices in Caguas, Puerto Rico, and Boston and we serve life sciences clients in six global markets: United States, Puerto Rico, Dominican Republic, Mexico, Germany, Canada, and South America. 

The Food Quality Assurance Manager oversees quality control and food safety programs, ensuring compliance with company standards, client requirements, and federal regulations. This role leads the implementation and continuous improvement of HACCP, GMP, and related safety systems; provides technical expertise and training; manages corrective actions and crisis resolution; and collaborates with operations, leadership, support teams, and client representatives to consistently deliver safe, high-quality food products and services.

• Legal Age: 18 Years Old
• Education or Equivalent Experience: BA/BS or In Hospitality, Food Science Technology or related field
• Supervisory/Managerial Experience: 4-6 years
• Function Specific Experience: 2 years experience in a public health or food safety position. 5-7 years experience in a public health or food safety position
• Certification Requirements: ServSafe certified

• →Develop and communicate HACCP and food safety standards, policies, procedures, and training materials.
• →Ensure contractual compliance with Government APL’s and 
• →Provide representation, technical expertise, and guidance to regional operational management, support staff, and client(s) to help resolve food safety emergencies, complaints, or contractual issues
• →Monitor and conduct quality assurance/food safety compliance audits
• →.Monitor and provide training and technical expertise for Sodexo’s internal, automated, unit-level food safety auditing program.
• →Contribute and assist in the development, revision, evaluation and implementation of the Company's quality assurance and food safety policies, procedures, standards and manuals.

Mentor Technical Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

• Performs and oversee mess hall inspections following the Quality Control Program in matters related to quality control, food safety and sanitation for the region.
• Provides representation, technical expertise and guidance to regional operations management, support staff and clients 
• Oversee and monitor internal quality assurance specifications 
• Provides guidance and direction to Area Operations Managers, District Managers, Support Staff and Subcontractors to ensure compliance with HACCP and Safety programs to include contract compliance.
• Develop and implement quality improvement/ corrective action plans 
• Manage standard operating procedures
• Provides quality assurance training to all project personnel including Subcontractors
• Lead instructor for district and regional ServSafe classes.
• Take necessary action to ensure that all Sodexo quality and service standards are meet
• Provide trend reports to senior management
• Conduct and review Accident review panels and maintain relationships with workman’s compensation representatives
• Provides feedback to Area Operations Managers, District Managers and Subcontractors on quality control and safety related matters: weekly meeting with District managers to discuss all areas of concern summarized
• Provide training, leadership and direction to client, customers and operations management in the event of emergency situations.
• Complete monthly regional QA inspection calendar and communicate that with QCC’s and COR.
• Provide training on appropriate or current food safety issues or concerns at regional or district meetings.
• Provide training, leadership, and direction to client, customers, operational management, regulatory groups, and crisis managers in the event of emergency situations of public health significance (e.g., suspected food-borne illness).
• Act as food safety liaison to the Government Services Division.
• Provide technical expertise and training to instructors certified to teach Sodexo’s mandatory ServSafe food safety certification program.