RCM Strategy & Innovation Coordinator

The RCM Strategy & Innovation Coordinator is responsible for supporting the implementation, coordination, and ongoing optimization of revenue cycle systems and strategic initiatives related to new business programs and services across Merakey. This position assists with project execution, workflow documentation, testing, training, and stakeholder communication while supporting the successful integration of new services into the organization's revenue cycle operations. The role contributes to operational efficiency, process standardization, and continuous improvement efforts that support financial performance and organizational goals. 

• Support the execution of Revenue Cycle Management strategic initiatives by coordinating activities, tracking deliverables, and assisting with implementation efforts.
• Assist in gathering operational information, stakeholder feedback, and project updates to support decision-making and planning.
• Participate in cross-functional meetings and maintain documentation related to strategic projects and new business initiatives.
• Monitor project action items and ensure timely follow-up with project stakeholders and team members.
• Provide administrative and operational support for revenue cycle transformation and process improvement initiatives.

• Assist with system configuration, workflow setup, and implementation activities for revenue cycle initiatives and service line expansions.
• Coordinate communications between Revenue Cycle, Information Technology, vendors, and operational teams during implementation efforts.
• Support system integration activities by documenting requirements, workflows, and implementation updates.
• Track system enhancement requests, process changes, and implementation milestones throughout project lifecycles.

• Maintain project plans, timelines, meeting schedules, action item logs, and implementation documentation.
• Coordinate project meetings, prepare agendas, document meeting minutes, and distribute follow-up communications.
• Track project deliverables and escalate risks, delays, or outstanding items to leadership when appropriate.
• Support cross-functional collaboration to ensure project activities remain aligned with established timelines and objectives.

• Assist in reviewing workflows and identifying opportunities for process improvement and operational efficiency.
• Collect and organize data related to workflow challenges, system issues, and operational trends.
• Support initiatives aimed at reducing manual processes and improving revenue cycle performance.
• Document workflow changes and assist in maintaining standardized processes across departments and service lines.

• Assist with User Acceptance Testing (UAT) activities for new systems, enhancements, and workflow updates.
• Execute test scripts, document testing outcomes, and track identified issues through resolution.
• Maintain testing logs, issue trackers, and quality assurance documentation.
• Support compliance efforts by ensuring documentation, workflows, and system processes align with organizational standards and requirements.

• Develop, update, and maintain standard operating procedures (SOPs), user guides, job aids, and training materials.
• Coordinate training schedules, attendance tracking, and communication related to system implementations.
• Provide frontline staff with basic workflow guidance and implementation support during system transitions.
• Collect user feedback and communicate opportunities for improvement to project leadership and stakeholders.

• Maintain project dashboards, status reports, and implementation tracking tools.
• Compile data and prepare reports related to project progress, system performance, and operational outcomes.
• Monitor key implementation metrics and notify leadership of trends, barriers, or outstanding issues.
• Support data collection and reporting efforts used to evaluate project success and revenue cycle performance.

• Associate's degree in Healthcare Administration, Business Administration, Information Systems, Health Information Management, or a related field. Bachelor's degree preferred. In leu of degree 3-6 years of revenue cycle experience. 

• Minimum of 2-4 years of experience in healthcare operations, revenue cycle management, project coordination, administrative support, or a related field. 

• Experience supporting projects, maintaining documentation, coordinating meetings, or tracking operational activities. 

• Basic understanding of healthcare revenue cycle functions, including billing, claims processing, reimbursement, and payer requirements. 

• Experience creating and maintaining standard operating procedures (SOPs), process documentation, training materials, or reports. 

• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Teams. 

• Strong organizational skills with the ability to manage multiple tasks, timelines, and priorities simultaneously. 

• Strong verbal and written communication skills with the ability to collaborate effectively across departments.