Administrative Officer - Outpatients Department

Week 1 - Monday, Desk 2 0924 - 1730 (7.60 hour shift)

Week 2 - Monday, Desk 2 0924 - 1730 and Friday, Desk 2 0815 - 1621 (7.60 hour shifts)
Classification: HS1 $30.75 per hour
Location: Mercy Hospital for Women Heidelberg
Application: Please submit your CV and Cover Letter
Contact: The Leadership team on MHW_Patient_Services_Mgt_Team@mercy.com.au

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.

Join us at Mercy Hospital for Women, and help us deliver even greater outcomes for our patients, families, communities, and you.

The Patient Services Department is a dynamic, friendly team of over one hundred staff who provide administrative support to the clinical areas across the hospital. There are often many opportunities to grow and develop your career. The Administrative Officer plays an integral role in the functioning of MHW through the provision of exceptional customer service and administrative support.

You will undertake various tasks in relation to the Outpatients Department including but not limited to:

• Meeting and greeting patients
• Patient bookings
• Actioning emails
• Answering phone calls and enquiries
• Other duties within the Patient Services Department as requested by the Patient Services Leadership Team and the Outpatient Clinical Team.

• You will be compassionate, resilient, enthusiastic, motivated, adaptable and have a positive, can-do approach.
• You will be committed to delivering an exceptional patient experience whilst displaying the Mercy values.

• Preferred experience with patient administrative systems, iPM, EHS and CPF
• Knowledge of MS Office, SharePoint and the ability to learn new applications within the required KPI guidelines adhering to Victorian Department of Health
• General knowledge of medical terminology desirable
• Excellent time management, organisational and communication skills, with the ability to adapt and problem solve.
• Exceptional attention to detail is essential
• A compassionate, flexible and positive approach to effective patient care and management.
• The ability to nurture friendly, respectful relationships and contribute to a collaborative team environment.

• A current Police Check and Working with Children Check

• Proof of current influenza vaccination and other vaccination status consistent with public health orders.

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.