Service Coordinator

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people when they need it most. Our people feel great pride in this, and they value the security and stability we offer. But it also means so much opportunity - to build on all that’s gone before, to grow your impact and gain experience that’s hard to find elsewhere.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

We are currently looking for an experienced Service Coordinator to work in our North West Office located in Keon Park.

Working closely with a team of care advisors, referral agencies and service providers, our Service Coordinators are responsible for coordinating the rostering and support of a team of Home Care Workers to ensure the right employee is rostered to provide the right service, to the right client, at the right time.

If you are passionate about supporting people in your local community, you have excellent customer service and communication skills and you enjoy working in an environment where the changing needs of our clients are a priority, then we want to hear from you!

A Certificate III in Individual Support or equivalent, as well as experience with rostering systems would be advantageous, but not essential.

• →Experience in rostering systems and coordination
• →Advanced experience in client management systems and extensive knowledge of Microsoft Office
• →Excellent customer service skills including presentation and communication
• →NDIS Worker Screening Check Clearance OR Police Record Check

Desirable

• →Previous experience working in a community setting
• →Knowledge and experiencing using a Client Management System (such as Carelink+)
• →Knowledge of Home Care funded programs, guidelines and standards

Join us and make a meaningful difference in people’s lives - and your career.

Are you ready to apply for this role? Click Apply now

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process.

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present.

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.