MHN Director of Clinical Laboratory Services

Marshall Health Network (MHN) is seeking a Director of Clinical Laboratory Services to provide systemwide leadership and oversight of clinical laboratory operations across its hospitals, outpatient facilities, and affiliated locations.

This position is responsible for the overall management, quality, safety, regulatory compliance, financial performance, and operational effectiveness of laboratory services throughout MHN. The Director will work collaboratively with Laboratory Medical Directors, physicians, nursing leadership, laboratory managers, and organizational leaders to ensure high-quality, efficient, and reliable laboratory services that support exceptional patient care.

The Director will lead initiatives focused on operational standardization, continuous improvement, technology implementation, workforce development, and financial stewardship while promoting collaboration and consistency across laboratory locations.

• Direct and oversee clinical laboratory operations across MHN facilities and affiliated locations, ensuring safe, efficient, and high-quality services.

• Develop and implement operational policies, procedures, goals, and plans in collaboration with Laboratory Medical Directors and organizational leadership.

• Monitor operational performance, productivity, staffing, resource utilization, and service quality to identify opportunities for improvement.

• Lead approved laboratory integration, standardization, workflow improvement, and technology implementation initiatives.

• Evaluate opportunities to improve operational efficiency, optimize test menus, and expand in-house testing capabilities.

• Ensure appropriate staffing, equipment, supplies, technology, and other resources are available to support laboratory operations.

• Develop and manage operating and capital budgets, monitor financial performance, and provide recommendations regarding resource allocation.

• Oversee laboratory billing audits, financial reporting, and operational performance reporting.

• Evaluate laboratory equipment, vendors, reference laboratories, and outside service agreements.

• Maintain compliance with applicable federal and state regulations, accreditation standards, and professional practice requirements, including CLIA, CAP, Joint Commission, AABB, FDA, and OSHA requirements.

• Lead accreditation readiness activities and coordinate laboratory operations during inspections and surveys.

• Oversee quality assurance, quality control, proficiency testing, competency assessment, and occurrence-management programs.

• Monitor laboratory quality indicators, turnaround times, productivity measures, patient safety indicators, and customer service metrics.

• Develop and implement corrective and preventive action plans to address identified performance or compliance concerns.

• Promote a culture of patient safety, quality improvement, accountability, and continuous improvement.

• Provide leadership, direction, coaching, and support to laboratory managers and other assigned leaders.

• Support recruitment, retention, employee engagement, and workforce development initiatives.

• Develop leadership capabilities through mentoring, coaching, succession planning, and professional development.

• Establish clear performance expectations and promote teamwork, accountability, professionalism, and effective communication.

• Evaluate staffing needs and develop plans to maintain appropriate coverage and uninterrupted laboratory services.

• Ensure laboratory personnel maintain required licenses, certifications, competencies, and credentials.

• Foster collaboration among laboratory leaders and maintain positive working relationships with physicians, pathologists, nursing leadership, and other clinical stakeholders.

• Provide oversight of Laboratory Information Systems (LIS), middleware applications, laboratory interfaces, and reporting systems.

• Collaborate with Information Services and technology vendors to improve workflow automation, interoperability, and system performance.

• Lead or support the implementation and optimization of laboratory technologies, instrumentation, and automated workflows.

• Ensure the accuracy and integrity of laboratory data, reporting, and information management processes.

• Develop annual laboratory operational plans using financial, quality, productivity, and service performance data.

• Provide regular operational, financial, quality, and regulatory updates to organizational leadership.

• Represent Laboratory Services on assigned committees, governance groups, and interdisciplinary workgroups.

• Collaborate with clinical and administrative leaders to address operational challenges and advance organizational priorities.

• Identify opportunities to improve laboratory services, support growth, and enhance operational performance across MHN.

• Bachelor's degree in Medical Laboratory Science, Clinical Laboratory Science, Biology, Chemistry, or a related scientific field required.

• Master's degree in Health Administration, Business Administration, Clinical Laboratory Science, Public Health, or a related field preferred.

• Current West Virginia Department of Health and Human Resources (WVDHHR) state license and ASCP or equivalent registration required.

• Advanced laboratory specialty certification preferred.

• Lean, Six Sigma, healthcare quality, or process improvement certification preferred.

• Minimum of seven years of progressive clinical laboratory experience required.

• Minimum of five years of laboratory management or leadership experience required.

• Experience with hospital and ambulatory laboratory operations preferred.

• Experience leading laboratory operations across multiple facilities strongly preferred.

• Experience with regulatory compliance, accreditation surveys, inspections, and regulatory readiness activities required.

• Experience developing and managing operating and capital budgets required.

• Experience monitoring staffing, productivity, financial, quality, and operational performance metrics required.

• Experience with laboratory information systems, middleware, automation platforms, and healthcare technology implementation preferred.

• Strong knowledge of clinical laboratory operations, quality management systems, regulatory compliance, accreditation standards, and patient safety principles.

• Demonstrated ability to lead laboratory operations across multiple facilities and service locations.

• Strong leadership, communication, interpersonal, organizational, facilitation, and conflict-resolution skills.

• Ability to interpret operational, financial, quality, and productivity data and develop effective improvement plans.

• Knowledge of Laboratory Information Systems, electronic health records, middleware applications, laboratory automation, and system interfaces.

• Ability to collaborate effectively with physicians, pathologists, nursing leadership, Information Services, regulatory agencies, vendors, and executive leadership.

• Demonstrated ability to lead projects, implement policies and procedures, and manage organizational change.

• Commitment to continuous improvement, patient safety, quality outcomes, employee engagement, and leadership development.

Reports to: Vice President of Ancillary Services

Medical Oversight: Laboratory Medical Directors

Supervises: Laboratory managers responsible for:

• Cabell Huntington Hospital, Marshall Health Teays Valley, and Marshall Toxicology laboratories.

• St. Mary's Medical Center, Ironton Campus, and Huntington Internal Medicine Group laboratories.

• Rivers Health Hospital Laboratory.

• Additional laboratory leadership positions as assigned.

This position works primarily in office, laboratory, and healthcare environments and requires travel between MHN facilities and affiliated locations as needed.

Responsibilities involve extended periods of computer use and administrative work, as well as walking through laboratory and healthcare environments to conduct operational rounds, inspections, audits, and observations. The role may involve exposure to biological hazards, chemicals, infectious materials, and bloodborne pathogens. Compliance with applicable infection prevention, personal protective equipment, and workplace safety requirements is essential.

Occasional work outside normal business hours may be necessary to support laboratory operations, accreditation activities, emergency preparedness, and organizational needs.