IT Support Specialist - MSP Level II

MicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office. This person will provide technical guidance and support to our business and clients.    

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. The ideal candidate will use their interpersonal skills to communicate with clients and provide a solution to their technical problems quickly and professionally.  

• →Diagnosing and resolving advanced issues for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of network hardware and software components.
• →Providing technical assistance and solutions to clients.
• →Collecting specific and detailed information from reference sources, software utilities, or clients.
• →Performing advanced troubleshooting of networks, desktops/laptops, and mobile devices.
• →Utilizing the Service Desk ticketing system to document all work, progress, and resolutions.
• →Ensuring tickets are promptly assigned and processed.
• →Ensuring ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets.
• →Contacting clients and resolving issues within SLA timeframes.
• →Troubleshooting will involve both onsite and remote work.  Professionalism is a priority.
• →Following up with clients to ensure accurate solutions and client satisfaction before closing each ticket.                                                                                                   

 Requirements:

• →Associate's degree in Computer Science (or the equivalent) is preferred.
• →MSP experience preferred
• →Four years minimum of related IT support experience - including but not limited to:
  • →Office 365 installation / configuration / administration / troubleshooting
  • →Microsoft Windows Server / Active Directory / configuration / administration / troubleshooting
  • →Microsoft Exchange
  • →Scripting knowledge and experience
  • →PowerShell knowledge
  • →Hypervisor understanding / administration
  • →Advanced installation, maintenance, troubleshooting of various backup solutions
  • →Advanced desktop, server, LAN and WAN troubleshooting and maintenance
• →Technically savvy with strong time management skills
• →Experience troubleshooting issues and achieving solutions
• →The ability to explain to a non-technical person in a way they will understand
• →Maintain a high degree of professionalism
• →Maintain superior client relations

About MicroTech Systems:

MicroTech Systems is a professional IT Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together!  Our employees enjoy a work culture that promotes our core values first and foremost:   Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else. 

We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence.

MicroTech Systems offers a competitive benefits package to employees, including; health care, paid time off and holiday time, 401k matching and professional development.