Automotive Store Manager

Nc-Wilmington-mid

RetailStore Manager

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Quick Summary

Key Responsibilities

Recruit, hire, train, motivate, evaluate, schedule and coach employees Deliver exceptional customer service while listening and consulting customers Following up with customers, services requested,

Technical Tools

RetailStore Manager

Benefits:

401(k)
Bonus based on performance
Competitive salary
Employee discounts
Free uniforms
Health insurance
Paid time off
401(k) matching
Company parties
Dental insurance
Opportunity for advancement
Training & development

At Delaney Tire and Auto we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

The Delaney Tire and Auto Store Manager is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Store Manager owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

We are looking for a seasoned manager with an entrepreneurial spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has a college degree or some coursework (preferred), three years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills.

Responsibilities

As a Delaney Tire and Auto Store Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

Recruit, hire, train, motivate, evaluate, schedule and coach employees
Deliver exceptional customer service while listening and consulting customers
Following up with customers, services requested, estimated completion times etc.
Oversee complete vehicle inspections and then make comprehensive recommendations—building computerized repair orders and sourcing parts
Deliver and discuss pricing estimates with customers as well as promoting shop service specials
Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed.
Oversee all sales, accounting and clerical functions from Service Advisors
Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
Maintain inventory counts
Responsible for any inventory losses
Overall cleanliness and organization of the facility, including environmental compliance
Employee’s payroll; record keeping of hours and scheduling
Updating and submitting daily sales reports to Corporate

Qualifications

A minimum of 2 years of store or service manager experience
General automotive knowledge
Excellent customer service disposition
Good communication skills
Strong POS computer and Internet skills
Leadership ability
Team building skills
Ability to work a flexible retail schedule including weekends, evenings and holidays
Valid driver’s license