Customer Service Representative/Manager in Training (MIT)

Ct-Enfield-mid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

Deliver exceptional customer service while listening and consulting with customers Following up with customers, services requested, estimated completion times etc.

Technical Tools

Customer Support SpecialistCustomer

Benefits:

401(k)
Paid time off

Motivated to win? Want to work in a place you can grow? Enjoy talking to people and making them smile? You found the right place! Midas is looking for the next generation of leaders! Our Manager in Training program will provide with the skills you need to win professionally and personally!

- Leadership
- Customer Experience
- Sales

Responsibilities

As a Midas Customer Service Representative, you will be performing the following duties:

Deliver exceptional customer service while listening and consulting with customers
Following up with customers, services requested, estimated completion times etc.
Deliver and discuss pricing estimates with customers as well as promoting shop service specials
Lead, manage, and train team while keeping in tune with our companies’ vision, purpose, core values, and employee creed
Oversee technicians’ inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
Maintain inventory counts
Overall cleanliness and organization of the facility
Other duties as assigned

Qualifications - (No Automotive Experience Required)

Excellent customer service disposition
Good communication skills
Leadership ability
Team building skills
Ability to work a flexible retail schedule including weekends, evenings and holidays
Valid driver’s license