Practice Assistant

We’re seeking a highly organized and detail‑oriented Practice Assistant to support clinical and administrative operations across Midi Health. This is a pivotal role ensuring seamless coordination of documents, patient requests, referrals, and records management — enhancing care delivery and clinician productivity.

• →Clinical Documents & Chart Management
  Receive, review, flag, and route document requests (including consult notes, disability requests, and subpoenas) to the appropriate team and channels via assigned workflows. Ensure accurate filing in the EMR and proper follow-up action.
  
  
• →Administration of Phone & Messaging
  Triage inbound admin calls and messages (Athena “Admin Phone Messages”), escalate or route to appropriate team members following defined protocols.
  
  
• →Medical Records Coordination
  Handle incoming medical records from external providers, manage document uploads, index in EMR, and resolve missing or incomplete data. Communicate follow‑ups to patients or providers as needed. Additionally, coordinate Midi requests for external records. This role will be responsible for all medical records-related steps for any Midi Health SOPs that involve them.
  
  
• →Slack Channel Operations
  Monitor and manage Medical Records Slack requests by tagging cases, escalating urgent items, and ensuring case closure statuses are maintained following team protocols.
  
  
• →Referrals Processing
  Initiate, track, and confirm referrals and consult orders. Coordinate between patients, referring providers, and Midi clinicians to ensure timely completion. Track status until receipt confirmation and close the referral loop.
  
  
• →Post‑Visit Documents
  Perform all workflows that cover all document delivery to patients after their visit. These workflows are the safety net from our automated process.

• Experience in telehealth operations, medical assistant support, or virtual healthcare administration
• Proficiency with EMR systems (Athena) and Slack/multiple communication platforms
• Strong organizational skills with high attention to detail
• Excellent written and verbal communication
• Healthcare terminology and HIPAA compliance knowledge
• Basic technical proficiency (videoconference tools, telehealth platform troubleshooting)

• Certified Medical Assistant Administrative (CMAA) or equivalent
• Experience handling referrals and prior authorizations
• Bilingual (e.g., English/Spanish) or familiarity with diverse patient populations

• Adaptable multi-tasker capable of handling concurrent administration and clinical support workflows
• Empathetic, patient‑facing communication with clarity and courtesy
• Self‑starter with strong initiative and protocols mindset
• Comfortable using Slack, ticketing systems, and remote tools to triage requests