IT Support Specialist

United States·Grove Citymid

Customer Support SpecialistCustomer

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Quick Summary

Key Responsibilities

- Provide first-line, on-site help desk support for staff and guests- Deploy, update, and maintain desktops, laptops, printers/copiers,

Requirements Summary

- Associate degree in an IT-related field (or equivalent experience); bachelor’s/certifications preferred- 3+ years supporting Microsoft Windows and troubleshooting endpoints; Apple OS, Office 365,

Technical Tools

Customer Support SpecialistCustomer

Hi, we're the Mid-Ohio Food Collective. Yes, we’re a foodbank and collect and distribute an impressive amount of food, but that’s not all. We’re also a group of passionate individuals dedicated to exploring new ideas to tackle tough social issues from food insecurity to poverty to health as a whole. So when life happens, we're here for our neighbors that need us.

As an IT Support Specialist, you’ll keep Mid-Ohio Food Collective’s end-user technology stable, secure, and ready for daily operations. This onsite role supports staff and visitors while improving how devices and systems are deployed and maintained.

Key responsibilities include:
- Provide first-line, on-site help desk support for staff and guests
- Deploy, update, and maintain desktops, laptops, printers/copiers, and related hardware/software
- Manage employee technology onboarding/offboarding, including email and data archiving
- Research, configure, and document solutions in the IT knowledgebase
- Support asset management, imaging/deployment, and assigned technology projects

Required qualifications:
- Associate degree in an IT-related field (or equivalent experience); bachelor’s/certifications preferred
- 3+ years supporting Microsoft Windows and troubleshooting endpoints; Apple OS, Office 365, and Active Directory preferred
- Strong communication, reliability for onsite work, and a growth mindset

You’ll start the day on-site in Grove City, prioritizing incoming requests and coordinating quick, professional support for employees and visitors. Between walk-ups and tickets, you’ll move through device setup and refresh work, keep inventories accurate, and capture clear notes so solutions are easy to repeat. As time allows, you’ll make steady progress on improvement initiatives—like modernizing fax workflows, tightening account hygiene, organizing shared data, or preparing retired equipment for proper recycling/resale. You’ll also stay connected with the Technology team, stepping in as backup coverage when needed and keeping work moving forward with minimal disruption to users.

What We Offer

~2 min read

Mid-Ohio Food Collective offers a comprehensive benefits package for full-time team members, including Medical, Dental, and Vision coverage, a 401(k), Life Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), and Paid Time Off (PTO).

This job posting is not to be construed as an exhaustive statement of accountabilities, duties, responsibilities of requirements. Any individual may be required to perform any other job-related activities or functions requested by his/her manager, subject to reasonable accommodation. Mid-Ohio Food Collective reserves the right to modify this job description to reflect changes in essential job duties made necessary by changing organizational needs.

Mid-Ohio Food Collective is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Mid-Ohio Food Collective is a Drug-Free Workplace.

Mid-Ohio Food Collective's pre-employment Drug Screen includes testing for marijuana (THC). Although marijuana may be legal under certain state laws, it remains an illegal substance under federal regulation and therefore our policy as well. A positive test result for marijuana will be treated the same as a positive result for any other illegal, non-prescribed, or unauthorized controlled substance.