IT Configuration Officer

Define, document, and manage configuration items (CIs) across the organization. Ensure that all configuration items are properly identified, controlled, and aligned with organizational requirements. Assist in the coordination of change and release management processes to ensure that service configurations are updated and maintained without disrupting business operations. Work with change management teams to ensure configuration updates are properly documented. Support the design and implementation of IT services by defining and documenting configuration requirements and relationships between services and IT infrastructure. Conduct regular audits of configuration items to ensure the accuracy and completeness of the CMDB. Work closely with IT service management teams, project managers, EA and business units to ensure that service configurations meet business and technical requirements. Prepare and present regular reports on the status of configuration management activities, service configurations, and any discrepancies found in the CMDB. Analyze and report on configuration trends, service performance, and areas for improvement. Assist in incident and problem management by providing accurate configuration information to resolve service disruptions or issues. Work with technical teams to investigate and resolve discrepancies between the service documentation and the actual configurations. Collaborate with various IT teams (e.g., Service Desk, Infrastructure, Network, Application) to ensure that new or modified CIs are properly added to the CMDB and that obsolete CIs are removed in a timely manner. Requirements Bachelor’s degree in computer science, Information Technology, or related field. 2-6 years of experience in IT service management or IT operations. Experience working with configuration management tools and databases (e.g., ServiceNow, BMC Remedy). Strong understanding of ITIL (Information Technology Infrastructure Library) principles and practices. Knowledge of IT systems, services, and infrastructure. Experience with service management tools and CMDB. Familiarity with change management, release management, and incident/problem management.