Care Navigation Coordinator - Overnight Weekend/All Holidays

United States·Nashvillemid

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Requirements Summary

$25/hour Schedule: Regular weekly shift: Every Sunday, 11:00 PM–7:30 AM Central Time (CT). This is a recurring, regularly scheduled shift each week.

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Regular weekly shift: Every Sunday, 11:00 PM–7:30 AM Central Time (CT). This is a recurring, regularly scheduled shift each week.
Holiday coverage: Required to work every company-observed holiday, regardless of the day of the week, with a minimum of 8 hours per holiday.
Holiday compensation: Holiday hours are paid at the regular hourly rate. Hours worked over 40 in a workweek will be handled in accordance with applicable overtime requirements and company compensation policies.

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→Facilitate safe and effective clinical consultations.
→Work closely with physicians and client staff to ensure the timely and accurate reporting of medical records, schedules, billing, utilization, and outcomes.
→Manage and coordinate schedules and appointments, including pre-appointment chart preparation and delivery of final encounter notes and supporting documents to customers.
→Operate video conferencing equipment, telemedicine platforms, and electronic medical record (EMR) systems.
→Assist client sites with scheduling to utilize clinical time as efficiently and effectively as possible and communicate changes in provider availability immediately.
→Follow appropriate billing and documentation procedures.
→Assist sites with patient selection and informed consent.
→Administer screening tools to patients.
→Conduct and log customer satisfaction checks as required.
→Perform other duties as required.

Ability to work independently with minimal supervision.
Ability to work as part of a team.
Excellent verbal communication skills with an emphasis on customer service.
Excellent written communication and documentation skills.
Ability to work flexible hours as required to meet scheduling needs.
High integrity with excellent problem-solving abilities.
Strong organizational skills and the ability to meet deadlines.
Ability to operate a personal computer and proficiency with Microsoft Office Suite and medical office software, including electronic medical record software.
Understanding of and commitment to the appropriate protection of confidential patient information.

Two or more years of experience in practice administration, including scheduling, recordkeeping, billing, or related responsibilities.
Experience with telehealth technology, including video teleconference technology.
Knowledge of medical service lines strongly preferred.