Director, Account Management & Sales Development – Mirakl Connect

Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy.

Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus).

With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways.

For more information, visit www.mirakl.com.

• 🗓️ Founded in 2012 | Member of French Tech Next40
• 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo

Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique.

Our 5 values guide how we collaborate:

• 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success
• 🏆 Get Things Done:  We prioritize action and efficiency for impactful results
• 🚀 Go Above & Beyond:  We tackle challenges proactively and always aim for excellence
• 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture
• 🤝 Satisfy & Empower Clients: We're committed to our clients' success

• Connect | Paris | Full-time
   

• Lead, coach, and develop the Account Management team to drive upsell, renewals, and churn reduction targets, while personally acting as executive sponsor for a select portfolio of strategic enterprise accounts.
• Define and execute the growth strategy across the customer base, covering upsell, cross-sell, renewals, and churn prevention from highly automated mid-market motions to high-touch enterprise relationships.
• Own top-of-funnel pipeline generation by leading the BDR team, with targets aligned across the Sales Director, enterprise Account Executives, and Marketing.
• Drive the adoption of AI and automation across customer touchpoints, renewals, expansion triggers, and prospecting, working closely with Product, Ops, and agent builders to test, measure, and scale what works.
• Champion the voice of the customer by translating insights into product feedback that shapes the Mirakl Connect roadmap, while building a team culture grounded in ownership, experimentation, and results.

• 8+ years in B2B SaaS, including at least 4 years leading Account Management, Customer Success, or Sales Development teams in a fast-growing environment
• Proven track record of driving MRR/ARR growth through renewals, upsell, and churn reduction across mid-market and enterprise customer segments
• Demonstrated ability to build trusted relationships with C-level stakeholders at large brands or retailers
• Experience managing BDR/SDR teams is a plus, as is a background in e-commerce, marketplaces, or retail tech

• Revenue growth and retention strategy
• Team leadership, hiring, and development
• Executive stakeholder management
• AI and automation application in customer-facing teams
• Data-driven performance management (Salesforce and revenue metrics)

• Salesforce
• Outreach
• Gong
• Google Workspace
• Dust
• N8N and other AI automation tools

• English: Fluent
• French: Fluent

1. 30-minute Talent Acquisition screening
2. 30-minute hiring manager interview with Jane Barge, focused on Succeed Through Expertise
3. Two 45-minute values-based interviews with carefully selected members of our Connect team
4. 30 to 45-minute case study in the form of a 90-day plan

#LI-Hybrid