Managed Services Team Lead with German

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Mitel is a global market leader in business communications, powering more than two billion connections every day. With customers in over 100 countries, we help organizations modernize their communications, strengthen collaboration, and deliver exceptional experiences. Our culture is built on innovation, integrity, and empowering our people to do their best work. At Mitel, you’ll join a team that values trust, encourages fresh thinking, and embraces diverse perspectives to drive meaningful impact. 

• →First escalation line for customers and management
• →Leads, motivates, and develops the Managed Services team
• →Monitors and continuously improves the operational processes and procedures
• →Assures the agreed services execution and proactively points out possible trends
• →Reviews and assists onboarding projects in Managed Services

• Knowledge of ITIL practices and Mitel internal processes
• Knowledge of customer industry, business issues and Mitel portfolio
• Experience supporting voice, data, VoiP, and call center solutions
• Cultural awareness and intercultural experiences
• German and English Language