Product Demand Planner

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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About Mitel:

Mitel is a global market leader in business communications, powering more than two billion connections every day. With customers in over 100 countries, we help organizations modernize their communications, strengthen collaboration, and deliver exceptional experiences. Our culture is built on innovation, integrity, and empowering our people to do their best work. At Mitel, you’ll join a team that values trust, encourages fresh thinking, and embraces diverse perspectives to drive meaningful impact. 

As a member of the Demand Planning team within Mitel’s Global Supply Chain organization, you will manage day-to-day planning and procurement activities, including forecast loading, inventory and replenishment strategy, and purchase order creation and follow-up for assigned product categories. Working closely with suppliers, internal teams and cross-functional partners, you will make sure stock levels, open orders and product transitions (NPI and phase-out) stay aligned with demand, so orders are fulfilled accurately and on time.

• →Review assigned products for Global warehouses to ensure stocking level and customer service levels are met. Issuing new Purchase Orders to vendors. Identifying stock shortages and working with vendors to improve delivery timescales. Following up on delivery status of Purchase orders and updating the relevant tools
  (incl. written and/or verbal communication with relevant stakeholders on changes, issues, escalations)
• →Manage cross-plant inventory levels to optimize stock availability and reduce excess inventory
• →Responsible for setting inventory levels, buffers and replenishment strategies for the assigned product categories. Publish a rolling 12 + month purchase plan as required
• →Participate in regular demand/Forecast reviews and ensure SAP is updated accordingly
• →Support NPI/material phase-in and phase-out activities with cross-functional teams to support smooth product transitions and minimize supply risks. Maintain appropriate material master data in MRP well as other planning parameters for assigned product categories
• →Participate in regular Open Order Reviews with Vendors, driving the required actions to keep supply aligned with Mitel demand needs. Other duties as assigned
• →Management of Purchase Order data i.e. changing requested delivery dates, changes in quantity order, agreed delivery dates, pricing changes etc. Helping resolve delivery issues with incoming supply/deliveries
• →Management of vendor invoices
• →Ensure that all customer facing departments have the most up-to-date information to enhance their interaction with customers

• College Diploma or Bachelor degree in business or supply chain equivalent may be substituted for working experience in the function (i.e. Internship) where applicable
• English and German language skills
• Minimum 3-5 years’ experience in Procurement or Supply Chain Planning environment
• Knowledge and understanding of Supply Chain concepts
• ERP experience required, SAP experience preferred (or similar ERP system)
• MS Office, including advanced Excel
• Understanding of Workflow and related systems and tools
• Able to prioritize activities and proactively anticipate/identify and manage risks
• Strong analytical skills and excellent communication with peers and Management
• Must be a quality oriented and well-organized strong team player with the ability to persuade and build consensus.