Systems Integration Consultant

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

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Overview: (insert 2-3 sentences summarizing the position)

The Resident Technician is responsible to provide on-site technical support at customer FNDE in Brasilia city. This professional will be responsible for performing routine maintenance, troubleshooting hardware and connectivity issues, and ensuring the operational continuity of OS 4000, OSV, SBC, OSB, OSCC, XPR equipment's and infrastructure. As a dedicated on-site resource, the Resident Technician will work with the FNDE customer and the internal support teams, ensuring efficient and timely resolution of technical problems.

Responsibilities: (list 5-10 bullet points)

• Respond to and resolve voice issues, incidents and service requests (Voice, LAN, cabling, connectivity).
• Perform physical checks and basic troubleshooting of voice equipment.
• Perform basic troubleshooting of voice connectivity and hardware issues.
• Provide regular status updates to internal and client stakeholders.

Requirements: (list 5-10 bullet points)

• Basic understanding of TCP/IP, DHCP, DNS, and networking principles.
• Knowledge in OS 4000, OSV and Branch.
• Experience with physical cabling, patch panels, and network port testing.
• Good communication and customer service skills.
• Ability to follow instructions and document technical procedure

Additional Skills (Advantageous): Optional (list a few bullet points)

To ensure our hiring process is fair, efficient, and transparent, we want to inform all applicants that we may use Artificial Intelligence (AI) technologies, including third party tools to screen resumes and match candidates to job opportunities based on their skills and experience. All applications are also reviewed by our hiring team, and final decisions are made by our hiring managers. Kindly review our privacy policy (Mitel Privacy Policy) for more information and to understand how to exercise any of your rights.

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Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.