Jr. Cloud Administrator

Mitsubishi Motors North America’s (MMNA) infrastructure team supports the cloud, server, and identity platforms that power critical business operations across the organization. The Jr. Cloud Administrator plays an important role in maintaining a secure, reliable, and high-performing technology environment while supporting the company's continued cloud and infrastructure evolution. This position helps ensure operational excellence, supports ongoing technology initiatives, and contributes to the team's ability to deliver stable and efficient IT services to the business.

The Jr. Cloud Administrator is responsible for the day-to-day administration and support of MMNA's cloud and infrastructure environment. This role assists with system monitoring, maintenance, troubleshooting, patching, identity and access management, and infrastructure support activities across cloud, server, virtualization, and Microsoft 365 platforms. Working closely with senior engineers and cross-functional IT teams, the Jr. Cloud Administrator helps resolve technical issues, support infrastructure projects, maintain accurate documentation, and identify opportunities to improve operational efficiency through standardization and automation.

• Administer and support cloud, server, and virtualization environments to ensure system reliability, performance, and security.
• Monitor infrastructure health, investigate alerts, and troubleshoot system issues to minimize downtime and maintain service availability.
• Perform routine system administration activities, including server provisioning, patching, upgrades, configuration changes, and maintenance.
• Support Microsoft 365, Active Directory, Group Policy, and identity and access management services.
• Assist with the administration of storage, backup, replication, and disaster recovery solutions to ensure business continuity.
• Provide Tier 2 support for infrastructure-related issues escalated from the IT Help Desk and partner with other IT teams to resolve complex technical problems.
• Support cloud and infrastructure projects, including migrations, upgrades, system implementations, and modernization initiatives.
• Create and maintain technical documentation, system inventories, operational procedures, and support knowledge articles.
• Identify opportunities to improve operational efficiency through process improvements, automation, and standardization.
• Collaborate with Network, Security, Applications, and other technology teams to support business objectives and deliver reliable IT services.
• Other job duties as assigned.

First 90 Days – Getting Up to Speed

• Develop an understanding of MMNA's server, virtualization, cloud, identity, backup, monitoring, and support environments.
• Learn team standards, change processes, documentation practices, escalation paths, and security requirements.
• Become proficient in routine Windows Server and virtual machine support, including common troubleshooting, patching, monitoring, and service requests.
• Begin resolving Tier 2 infrastructure tickets with guidance from senior team members and demonstrate sound escalation judgment.
• Build working relationships with Infrastructure, Network, Security, Applications, and Help Desk teams.
• Demonstrate the ability to manage assigned work, communicate status clearly, and maintain accurate technical documentation.

Year 1 Victory Lap

• Independently handle a defined set of day-to-day cloud and systems administration responsibilities with minimal supervision.
• Become a dependable Tier 2 infrastructure resource and effective backup for assigned systems and operational processes.
• Successfully contribute to server, cloud, backup, patching, monitoring, and modernization initiatives that improve reliability and security.
• Improve at least one recurring operational process through documentation, automation, standardization, or monitoring.
• Demonstrate continued technical growth and readiness to take ownership of increasingly complex systems and projects.

• 1+ years of hands-on experience in systems administration, cloud operations, infrastructure support, or a related technical role; equivalent education, internship, or lab experience may be considered.
• Foundational experience with Windows Server administration and troubleshooting.
• Working knowledge of virtualization concepts.
• Basic understanding of Microsoft Active Directory, Group Policy, DNS, and identity/access concepts.
• Familiarity with cloud infrastructure concepts.
• Basic knowledge of server patching, monitoring, storage, backup, and disaster recovery concepts.
• Ability to troubleshoot technical issues methodically, document findings, and escalate when appropriate.
• Strong communication, organization, and customer-service skills.
• Ability to manage multiple priorities and learn quickly in a fast-paced, project-driven environment.

• Hands-on experience with an enterprise public cloud platform.
• Experience with PowerShell or other scripting and automation tools.
• Experience supporting Microsoft 365 and hybrid identity environments.
• Experience with backup and replication platforms.
• Experience with infrastructure monitoring tools.
• Experience with Linux servers.
• Relevant industry certifications.
• ITSM experience using formal change, incident, and problem management processes.

The base salary for this position ranges between $72,000 to $88,000. The base salary will be based on a number of factors including the role offered, the individual's job-related knowledge, skills, and qualifications. In addition to base salary, we are proud to offer a comprehensive and competitive benefits package for all eligible employees which also includes 401k with company match, Mitsubishi Lease Program, and a full range of medical, financial, and other perks and benefits.

Our values form the foundation of everything we do. At Mitsubishi Motors, we are committed to a set of core principles that guide our actions, decisions, and interactions. Our values reflect who we are as a company, how we collaborate, and the impact we aspire to make. These values are what we call the MMC Way:

• Think of Our Customers, Strengthen Trust
• Enrich Society
• Welcome All Facts, Share Difficult News First
• Conduct and Challenge Yourself Professionally
• Respect All, Work as a Broader Team

At MMNA, we embrace the strength that diverse perspectives and experiences bring to our team. Our application process is designed to champion inclusion and equity. We're on the lookout for the ideal fit for each role, valuing skills and experiences over traditional education or specific company backgrounds. Feel encouraged to apply, even if your profile doesn't precisely match the job description. We invite you to delve into a few thought-provoking questions in our application, offering you the opportunity to showcase your unique talents and insights right from the start.

Once you've submitted your application, expect to hear from us within 7 business days. We're committed to keeping you informed about the status of your application, ensuring transparency and open communication throughout the process. We understand that perfection is a journey, and if you ever have questions about your application or the process itself, don't hesitate to reach out to your recruiter. 

Mitsubishi Motors is proud to be an equal-opportunity employer, excited about collaborating with talented individuals of all identities. We do not discriminate based on identity, aligning with our commitment to fostering a diverse workplace. Our code of conduct serves as a guiding light for the company we aspire to be, celebrating our differences as the driving force behind a product that serves a global user base. 

We welcome applications from individuals with disabilities and is prepared to provide reasonable accommodations. If you require such accommodations for the job application or interview process, please email mmna-talent_acquisition@na.mitsubishi-motors.com.

We hope you will join us on this journey where your dedication aligns with our values, creating an environment that fosters growth, collaboration, and meaningful contributions.

We value your privacy. Please review our Job Applicant Privacy Notice to learn how your personal information is collected, used, and safeguarded throughout the application and hiring process.