Handle inbound customer calls regarding overdue accounts and payment obligations.
Engage customers professionally to understand their financial circumstances and identify suitable repayment solutions.
Negotiate and establish payment arrangements that maximize debt recovery while maintaining positive customer relationships.
Achieve individual and team collection targets, productivity metrics, and quality standards.
Maintain accurate and up-to-date customer records, notes, and payment commitments within company systems.
Resolve customer inquiries, disputes, and account-related concerns in a timely and professional manner.
Ensure full compliance with company policies, legal requirements, and industry regulations governing debt collection activities.
Monitor payment commitments and perform appropriate follow-up actions to ensure adherence to agreed repayment plans.
Collaborate with internal stakeholders to support operational efficiency and continuous process improvement.
Contribute to a high-performance team environment by demonstrating accountability, professionalism, and customer-centric behavior.

Dept Collection Agent - Inbound

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