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Head of Advice

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Overview

About Moneybox: At Moneybox, our mission is to give everyone the means to get more out of life. We’re guided by our belief that wealth isn’t about the money,

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At Moneybox, our mission is to give everyone the means to get more out of life. We’re guided by our belief that wealth isn’t about the money, it’s about the means to more: more freedom, opportunities, possibilities, and peace of mind.

Moneybox is an award-winning wealth management platform, helping nearly two million people build wealth throughout their lives, whether they're saving and investing, buying their first home, or planning for retirement.

And now Moneybox is building the means to help more people in more ways - through personal financial advice. We believe that great advice should be available to everyone, at every stage of life, and that technology can help us deliver it with the care, clarity and accountability people deserve.

We're building a new kind of advice service from the ground up, and the people who join us now will help shape how millions of people plan for their future.

The Head of Advice leads Moneybox's Financial Adviser team — Senior Financial Advisers and Financial Advisers — acting as 1st line supervisor for the regulated advice team as it scales to support more customers.

You’ll recruit and inspire a team of advisers to deliver a great service to Moneybox customers, responsible for building the right culture and service standards that deliver fantastic customer outcomes. Supporting advisers as they develop from being initially qualified to becoming experienced professionals.

You'll own adviser sign-off, competence and quality standards for the team, working as a Certified Individual under SM&CR: signing off your own advice cases and signing off Financial Adviser and Senior Financial Adviser cases ahead of their own Competent Adviser Status.

This role sits above the Senior Financial Advisers, who manage day-to-day Adviser teams; you take on the Service Quality, Conversion Oversight, T&C, QA and governance layer that lets the advice service scale safely and consistently.

You will report directly to the Director of Advice, working closely with the Head of Proposition and the Senior Coaching & Advice Service Manager across the wider Advice leadership team.

You'll lead and oversee the Financial Adviser population end-to-end — from day-to-day people leadership and T&C, through to service quality, customer conversion, case quality and governance, to the team's growth as Moneybox's advice service scales.

Line manage the Senior Financial Adviser and Financial Adviser population, overseeing performance, development and career progression.

Build and own the T&C scheme for the Adviser team — case sign-off standards, competence records and House Rules — with the Director of Advice holding overall T&C oversight.

Act as 1st line supervisor: sign off Financial Adviser and Senior Financial Adviser cases ahead of Competent Adviser Status (CAS), and sign off your own advice cases as a Certified Individual once CAS is achieved.

Manage performance against KPIs, coaching individuals and the team as a whole to consistently strong, compliant outcomes.

Own QA and case-review standards across the Adviser team, feeding findings into House Rules, training and the wider T&C scheme.

Act as senior escalation point for the most complex or sensitive customer cases.

Represent the Adviser team in governance forums and contribute to advice strategy, working closely with the Head of Proposition and the Senior Coaching & Advice Service Manager.

Support recruitment, onboarding and competence frameworks as the Adviser team scales, partnering with the Director of Advice on workforce planning.

Work proactively with the Moneybox product and technology teams to evolve the advice customer experience, both for the customer and the adviser. Make sure the technology is in place to enable advisers to deliver a modern, engaging and efficient customer experience.

Build out the processes needed, and source the technology required, for the advice team to deal with more customers, on a more personal basis

Proven experience as a senior Financial Adviser or supervisory lead in a regulated financial advice environment, with a track record of overseeing case quality and competence.

Experience operating as a Certified Individual under SM&CR, with a strong understanding of case sign-off, competence frameworks and T&C schemes.

Level 4 qualification in Financial Planning attained

Track record of people management — coaching, performance management and career development for Advisers.

Strong understanding of Consumer Duty, suitability standards and regulatory expectations in advice delivery.

Comfortable representing a team in governance forums and contributing to strategic and product discussions.

Level 6 qualification in Financial Planning attained (e.g. CII Advanced Diploma including AF6, or LIBF Adv DipFA).

Experience holding Competent Supervisor status, or a clear track record of achieving it quickly in a similar role.

Experience operating in a digital-first advice model.

Background working closely with Paraplanning and Coaching / Advice Coach teams in a cross-functional advice service.

Familiarity with AI-supported or technology-enabled advice journeys, and comfortable adapting standards as tools evolve.

Team leadership, case reviews, governance forums and cross-functional work with the wider Advice team.

Expect a regular cadence of 1:1s, QA reviews and case discussions with your team, alongside governance and strategy work with the Director of Advice, Head of Proposition and Senior Coaching & Advice Service Manager.

Opportunity to join a fast-growing, award-winning and super ambitious company

Work with a friendly team of highly motivated individuals

Be in an environment where you are listened to and can actually have an impact

Thriving collaborative and inclusive company culture

Company pension scheme

Company bonus scheme

Hybrid working environment

Home office furniture allowance

Personal Annual Learning and Development budget

Private Medical Insurance

Health Cash Plan – cashback on everyday healthcare like dental and opticians

Cycle to work scheme – spread the cost of a new bike and accessories

CycleSaver – save on bike-share subscriptions and have a more sustainable commute

Wellhub subscription to a variety of gyms and wellbeing apps

Enhanced parental pay & leave

25 days holiday + bank holidays with additional days added with length of service.

Our Commitment to DE&I:

At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential

Working Policy:

We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK.

Visa Sponsorship:

At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications.

Please read before you apply!

Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance.

By sending us your application you acknowledge and agree to Moneybox using your personal data as described below.

We collect applicants’ personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America.

If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future.

If you would like to reach us then please email: talent@moneyboxapp.com

If you would rather we did not keep your details on file, you can contact us at: DPO@moneyboxapp.com