Key Account Officer

Moniepoint Inc. is Africa’s all-in-one financial platform, helping 20 million businesses and individuals access seamless payments, banking, credit, cross-border, and business management tools each month.

As Nigeria’s largest merchant acquirer, we power most of the country’s point-of-sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $250 billion in digital payment transaction value annually.

 transactions in Nigeria. 

Curious about what makes Moniepoint an incredible place to work? 

Check out posts on how we cultivate a culture of innovation, teamwork, and growth. 

As a Key Account Manager, you will be Moniepoint’s relationship owner for an assigned portfolio of important businesses. You will get to know how each customer operates, build trust with the people who make decisions, and help them get value from Moniepoint’s products.

You will monitor account performance, spot risks early and coordinate the right teams to resolve issues. You will also identify opportunities to help customers grow through products that meet their needs. This is a hands-on role that combines customer engagement, field visits, commercial judgment and dependable follow-through.

• Bachelor’s degree 
• At least 3 years of experience in B2B account management, banking, fintech, payments, customer success or field sales.
• A track record of managing a customer portfolio and meeting commercial or service goals.
• Confidence working with performance data, CRM tools, structured customer meetings and field visits.
• A relevant tertiary qualification or equivalent practical experience.
• Strong communication, problem-solving and negotiation skills.
• The ability to take ownership of customer issues and follow through across multiple teams.

• Key account and relationship management
• Customer retention and growth
• Product adoption and opportunity identification
• Data analysis and CRM management
• Issue resolution and escalation
• Stakeholder management
• Field engagement and customer communication

• Culture -We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human. 
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks. 
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits. 

• A preliminary phone call with the recruiter 
• An interview with one of our credit business leads 
• A behavioral and technical interview with a member of the Executive team. 

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.