Guest Relations Agent

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. 

If you are an internal applicant, please log into Workday and apply for your application to be considered.

The goal is to reduce the number of times a guest must contact the hotel or repeat a request while creating one consistent point of communication between the guest and hotel operations.

• Previous luxury hotel, Front Office, PBX, Reservations, Concierge, In-Room Dining or guest service experience preferred.
• Strong verbal and written communication skills.
• Ability to remain calm and professional while managing multiple requests simultaneously.
• Strong organizational skills and attention to detail.
• Comfortable working with multiple hotel technology systems simultaneously.
• Ability to learn Food & Beverage menus and accurately take In-Room Dining orders.
• Ability to learn and effectively manage restaurant reservation systems and policies.
• Strong knowledge of Pendry Park City and the Park City area or willingness to develop that knowledge.
• Ability to work evenings, weekends and holidays based on hotel business levels.
• Ability to exercise good judgment and recognize when a guest request requires management involvement.

The position will be expected to become proficient in the systems utilized by Pendry Park City for:

• PBX and telephone communications
• Property Management System
• Guest request and dispatch management
• Guest text messaging and digital communications
• In-Room Dining/POS order entry
• Restaurant reservations
• Hotel email and internal communications

• Speed of answer and response
• Accuracy of information provided to guests
• Guest request completion times
• Percentage of requests resolved without unnecessary call transfers
• Accuracy of In-Room Dining orders
• Accuracy of restaurant reservations and guest information
• Proper documentation and dispatch of guest requests
• Effective communication between departments
• Adherence to Pendry and Forbes service standards

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.