Pearson Test Center Administrator

• The Test Administrator position is required to:
• Provide secure exam delivery and superior customer service in a comfortable, friendly environment.
• Comply with all testing procedures and strictly adhere to company policies using careful judgment.
• Check in testing candidates, verify identification, and explain the exam process.
• Proctor / invigilate candidates while testing.
• Troubleshoot with internal departments to fix technical issues.
• Other duties as assigned.

• High school diploma or equivalent is required.
• Minimum of 1 year customer service experience.
• Must be flexible in work hours and days.
• Beginner to intermediate experience in Microsoft Office (Word, Excel and Outlook).
• Must be able to sit for long periods of time and also escort candidates to and from testing room.
• Must be able to bend, stoop and lift up to 20 lbs. with reasonable accommodation.
• Must be comfortable in a quiet testing environment, including the ability to hear soft voices and see details from a distance.

• Three years of customer service experience
• Intermediate experience in Microsoft Office (Word, Excel and Outlook) and IT troubleshooting skills
• Experience proctoring or invigilating exams is highly preferred.

• Must be able to lift up to 20 lbs. with reasonable accommodation

• Cover letter addressing qualifications,
• Resume
• Contact information for 3 professional references. 

Application Requirements

Equal Opportunity Employer Statement

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