Call Center Quality Assurance Specialist

Current Employees:

(Determined by the knowledge, skills, and experience of the applicant.)

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions

*Flexible scheduling

• Monitor and audit communication healthcare processes to ensure compliance with federal, state, and organizational standards.
• Develop, implement, and maintain quality assurance policies and procedures.
• Conduct regular reviews of patient records, call center/customer service specialist performance, and clinical documentation for accuracy and completeness.
• Collaborate with clinical and administrative staff to identify areas for improvement.
• Provide training and guidance on quality standards, compliance, and best practices.
• Track and report quality metrics, identifying trends and recommending corrective actions.
• Investigate and resolve quality-related issues, ensuring corrective and preventive measures are implemented.
• All other duties as assigned.

Education - High School Diploma/GED Equivalent in General Studies

Experience - 1+ years of Quality Assurance Experience within healthcare/call center

Requires the ability to work assigned schedules and hours as determined by the department

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.