Guest Services Specialist

Current Employees:

(Determined by the knowledge, skills, and experience of the applicant.)

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions

*Flexible scheduling

Essential Functions:

• Provide uncompromising service to hospital patients and their visitors by arranging personal and convenience services.
• Greet and assist patients and visitors within and around the hospital (Wayfinding).
• Assist visitors in connection with patient support and visitation.
• Guide and assist visitors through self-check-in at the kiosks for Visitor Management System.
• Monitor and manage waiting areas as assigned, promoting comfortable and calm healing space.
• Visit admitted patients on a periodic schedule to ensure non-clinical needs are met and promote program knowledge.
• Promote meaningful relationships through engaging and informed conversation with patients and visitors via face-to-face interaction, phone and email.
• Track accomplishments and challenges, constantly evaluating service levels and reporting them to direct supervisor.
• Patient/Visitor Transport to/from rooms via wheelchair.
• Provide driving directions and printed maps for area hotel accommodations and attractions.
• Enter all patient and visitor requests into a central database.
• Project an approachable and professional image at all times.
• Maintain a general understanding of events occurring at the hospital.
• Respond to patient and visitor requests in a professional, courteous and timely manner, without exception.
• All other duties as assigned.

Education - High School Diploma or GED equivalent

Experience - 2 years of customer service experience, 1 years front desk, concierge, or other hospitality experience

Requires the ability to work assigned schedules and hours as determined by the department

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.