Manager Business Support Services

Current Employees:

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions

*Flexible scheduling

Essential Functions:

• Oversees business office functions of the clinic including but not limited to scheduling, registration, referral management and patient access and revenue cycle management in conjunction with Revenue Cycle leadership.  Serves as a liaison to corporate service departments that provide and/or support these services.
• Provide system and business practice concepts and work approaches used to systematically pursue ever-higher levels of performance.
• Assumes responsibility for development and coordination of staff performance criteria, competencies and education.
• Analyze systems and procedures and recommends changes to improve workflow and efficiency.
• Ensure all patients and referring providers are interacted with respect, effectiveness and efficiency to ensure the program has appropriate and timely access to providers.
• Responsible for the overall patient experience and resolves any patient concerns in a timely manner.
• Assures end of day and end of month procedure are completed.
• Demonstrates working knowledge of payer specific guidelines to accurately process patient medical insurance policy. Uses that knowledge to teach staff to assure clean claims.
• Oversees human resource responsibilities including interviewing and selection of new caregivers, coaching and development, performance appraisals, conflict resolution, corrective actions and terminations.
• Supports the organizations purpose, vision, values, and strategic priorities.  Develops, implements, and oversees processes to ensure that established policies, goals, and objectives are achieved.
• Provides exceptional leadership and promotes teamwork and collaboration.  Is accountable for the overall engagement of physicians and caregivers by creating an environment in which people feel valued and respected.
• Plans and facilitates regularly scheduled provider and caregiver meetings.
• Performs work on projects, special assignments, committees, and other duties as assigned or as necessity dictates.
• All other duties as assigned.

Required:

Education - High School Diploma/GED Equivalent

Experience - 3+ years Supervisor experience; 3+ years Healthcare experience

Preferred:
Education - Associates degree in Related Field

Requires the ability to work assigned schedules and hours as determined by the department

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.