Revenue Cycle Training Quality Improvement Advisor

Current Employees:

(Determined by the knowledge, skills, and experience of the applicant.)

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions

*Flexible scheduling

Essential Functions:

Training and Education:

• Facilitate training for all new and existing Monument Health Revenue Cycle staff as requested and assigned.

• Deliver and conduct engaging and effective training sessions and educational offerings to diverse audiences utilizing appropriate learning strategies.  Incorporate the principles of Adult Learning in training classes.  Assess training needs before, during and after each class.  Prepare the learning environment/classroom including set up, tear down, and other logistics.  Perform attendance and complete required documentation related to class session.  Make necessary adjustments to training delivery based on leadership, student and training team feedback.

• Teach and mentor additional caregivers who will assist with ongoing training for end users. This will include monitoring the trainer’s adherence to course curriculum, knowledge of applicable workflows, and overall Epic and other software system knowledge.

• Additional duties as assigned.

Instructional System Design:

• Assist with the planning, development, implementation and revision of curriculum in keeping with changes in organization’s professional and leadership development needs and in keeping with industry best practices.

• Develop and design self-paced web-based learning, synchronous web-based learning, and classroom learning and materials for revenue cycle training and education programs as well as ongoing professional development opportunities such as internal certification, career ladders, etc.

• Develop, test, and maintain course curriculum along with all training materials for the respective type of medium application.  Develop learning objectives and goals for each new curriculum and review learning objectives for existing curriculum.  Prepare instructional material for printing and develop outlines with necessary details to direct instruction. Publish, edit, and revise content as necessary.

• Ensure all classroom training and related training materials adhere to current Monument Health policies and procedures.

• Additional duties as assigned.

Quality Assurance and Improvement:

• Monitor current systems to ensure the Revenue Cycle caregivers are utilizing systems to their maximum potential.

• Performs quality reviews as required and upon implementation of automation changes within Revenue Cycle and communicate outcomes and opportunities.

• Randomly audit Revenue Cycle caregivers to ensure individual is utilizing systems and follow-up procedures accurately.

• Provide hands on support to system end users with learned application knowledge and documents project issues.

• Assists Revenue Cycle leaders with planning, design, implementation, and maintenance of comprehensive continuous quality improvement program.  Assists in educating current and new staff of all levels about continuous improvement and best practice opportunities.

• Additional duties as assigned.

Required:

Education - High School Diploma or GED equivalent

Certification - Lean Six Sigma Yellow Belt within one year of hire; NAHAM CHAA or AAHAM CRCS within one year of hire

Requires the ability to work assigned schedules and hours as determined by the department

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.